Associate Financial Claims Specialist - Remote

Symetra has an exciting opportunity to join our team as an Associate Financial Claims Specialist!

About the role

This role is primarily responsible for processing financial transactions for the claim team such as initiating stop and void transactions, processing of lump sum payments due to underpayments, and resolving EFT failures. Other responsibilities include assisting with research in escheatment of uncashed checks and tracking and recovery of overpayments. Strong Excel skills, the ability to problem solve and think critically are important in the success of this role.

As a financial specialist, the phone is essential for communicating overpayment information, repayment plan options and to ensure the stakeholder understands the necessary information. A large majority of this role is spent utilizing the phone to complete necessary job expectations.

What you will do

• Process stop payment and void transactions within the claims system and the banking platform through referrals from both the Short Term Disability and Long Term Disability claim teams.
• Handle calculation and processing of overpayments or underpayments. Responsibility for preparation of communication related to overpayments or underpayments and document the claim system appropriately. Assist in recovery of overpayment amounts and referrals to overpayment vendors. Work closely with internal partners that may be impacted such as tax, reporting, claims, etc.
• Monitor daily folders for Electronic Funding Transaction (EFT) changes and failures. Communicate these issues via the claims system and refer update of incorrect EFT information to the claim teams.
• Assist in research of outstanding checks that reach a dormant period of six months. Determine if the payment is still due the payee and follow the defined process of voiding a payment or sending correspondence notification of the dormant check.

Why work at Symetra

"If you want to invest in yourself and build a career, this is a great place to work. If you don't want to put in the effort to learn the industry and become a student of the business (it takes real effort!), there are easier places to work." Cris H. - AVP Internal Sales, Training and Development

"Symetra is inclusive of all employees regardless of their personal differences." Darrell J. - Actuary III

"Symetra values learning. Symetra has so many resources - whether that is the Student of the Business courses, sponsorship of professional certifications, or just individual employees being so willing to teach and answer questions." Felicia D. - Financial Reporting Lead Senior Analyst

What we offer you

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Hourly Range:$23.92 - $39.85plus eligibility for annual bonus programs

Who you are

• Associate Degree or equivalent work experience preferred.
• 1-2 years of disability claim or financial training/experience preferred.
• Strength with MS Office, specifically MS Excel.
• Familiarity with disability claim management concepts is helpful but not required.
• Strong organizational and customer service skills.
• The ability to work in a team environment while adapting and supporting change.
• Attention to detail, ability to multi-task, prioritize, and recognize issues.
• Ability to work with defined deadlines and practices.
• High school diploma required.

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts Here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products-and operate our company-to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit: https://symetra.eightfold.ai/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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