Doble Salesforce Administrator

JOB SUMMARY

We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. This position is dedicated to supporting the Salesforce platform with focus on supporting Service and Experience Cloud. End User experience is of great importance to us, therefore the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a top priority.

We are looking for someone with a deep understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of a Salesforce project. The ideal candidate will be happy collaborating with stakeholders at all levels, with the ability to translate technical information into layman's terms, clearly explaining design options and their potential impact.

This role will be focused working with the Doble teams to review current process and facilitate automation and enhancement ensuring its effective and efficient use by managing users, data and applications. This role collaborates with business stakeholders to identify and implement solutions.

ESSENTIAL JOB FUNCTIONS

• User Management:

Create, update, and manage user accounts, profiles, and permissions to ensure users have the appropriate access to the Salesforce platform to perform their roles.

• Data Management:

Maintain data integrity and accuracy by performing data cleansing, and import/export processes, as well as implementing data validation rules.

• Security:

Set up and maintain Salesforce security settings to protect sensitive data. May implement security controls such as sharing rules and field-level security, to restrict access to data.

• Platform Configuration:

Configure and customize Salesforce objects, fields, flows and integrations to align with business requirements and optimize platform performance.

• Application Support:

Troubleshoot technical issues, provide user support, and implement solutions to improve Salesforce usage and effectiveness.

• Process Improvement:

Identify areas for improvement in Salesforce processes and implement solutions to streamline operations.

• Collaboration:

Work closely with business stakeholders to understand their needs and translate them into Salesforce solutions.

• Staying Current:

Remain up-to-date with the latest Salesforce features and best practices.

QUALIFICATIONS

EDUCATION:

Bachelor's Degree B.A./B.S. in Business, or Marketing; Bachelor's Degree in Engineering, or equivalent related experience.

REQUIRED EXPERIENCE:

• 5+ years of Salesforce experience delivering Customer Success solutions
• Salesforce Admin 101 Certification
• Previous Salesforce Administration experience
• Previous Agent Force or EinsteinAI experience
• In depth understanding of Boomi or any ETL
• Strong interpersonal skills with the ability to work independently and within a team environment
• Successful track-record of working with cross-functional teams
• Previous ERP experience (Business Central Preferred)
• Strong communication skills, both written and verbal
• Team player with a positive "Can-do" attitude
• Ability to maintain a professional demeanor at all times with stakeholders both internal and external to Doble
• Demonstrated proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Domestic and international travel, including air travel, may be occasionally required up to 5% of the time
• Must be fluent English, both oral and written form

PREFERRED EXPERIENCE (Not Required):

• Familiarity with Doble portfolio
• Fluency in additional languages other than English
• Advanced Salesforce Administrator (ADM211) Certification

PHYSICAL REQUIREMENTS:

While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job. Must be capable of lifting 30 pounds. Must use assistance when lifting 50 or more pounds.

Salary Pay Range Minimum $94,490.68 Midpoint $118,113.35 USD

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.