Patient Access Advocate

Presbyterian is seeking a compassionate and detail-oriented Patient Access Advocate I to be the welcoming face of our healthcare team. In this vital role, you'll be the first point of contact for patients, providing exceptional service while ensuring every registration is accurate, complete, and compliant. You'll handle everything from verifying insurance and collecting payments to guiding visitors and updating crucial demographic and billing information.

At Presbyterian, we believe every patient interaction is an opportunity to show care, compassion, and commitment-starting the moment they walk through our doors.

Type of Opportunity: Full Time FTE: .60/24 Hours per Week, 12 hour shifts

Work Schedule: Varies Days and Hours

How you grow, learn and thrive matters here.

Educational and career development options, including tuition and certification reimbursement, scholarship opportunities
• Loan forgiveness through the New Mexico Higher Education Department
• EPIC electronic charting system

This position is eligible for the Northern New Mexico differential of $4.00 per hour. (This differential may be adjusted or discontinued based on business requirements.)

• High school diploma/GED
• 6 months experience in healthcare setting or 1 year customer service background.
• Pass 2 week Patient Access Academy with a passing score of 85% or higher (within 6 mos of start).
• CHAA, CHAM or other industry equivalent certification preferred
• Basic understanding of insurance preferred.
• Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred
• Requires basic understanding of registration and healthcare.
• Basic knowledge in Microsoft Office Products

• Deliver excellent service using CARES, AIDET, EPE, and PROMISE communication tools

• Resolve complaints in the moment and request supervisor support if needed

• Educate patients on insurance benefits and liabilities

• Ensure financial clearance and transparency at time of service

• Register patients accurately by collecting demographics and insurance details

• Verify insurance eligibility and benefits via electronic systems or direct contact

• Maintain accurate documentation and compliance with CMS and payer guidelines

• Collect financial liabilities from patients and inform them of assistance options

• Refer patients to Financial Advocates when needed

• Correct data errors at time of service and maintain high productivity

• Uphold compliance, report potential violations, and support risk management efforts

• Follow policies, procedures, and quality standards in all transactions

• Embody CARES values of collaboration, accountability, respect, engagement, and service

We're all about well-being, starting with yours.
Presbyterian employees have access to a fun, engaging and unique wellness program, including free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more.
Learn more about our employee benefits.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system comprised of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 13,000 employees - including more than 1,200 providers and nearly 3,500 nurses.

Our health plan serves more than 640,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.