Administrative Assistant Sr

Position Description:

As an Administrative Assistant Sr in the Department of Psychiatry and Behioral Medicine you will perform routine and advanced administrative duties requiring considerable skill and in-depth knowledge of organizational policies and procedures under general direction.

Primary Functions

• Schedule, cancel and reschedule new and established patient appointments via phone, following detailed protocols, ensuring accuracy.
• Obtain or update existing patient registration information and referrals, as needed.
• Verify insurance.
• Assist with managing referral workqueues.
• Provide backup to clinic front desk staff, including check-in and check-out.
• Use discretion in information provided. Anticipate patient needs and resolve problems to ensure a positive patient experience. Employ sound judgment to ensure the best possible public relations.
• Provide general administrative support to faculty, residents and staff for the Tosa Health Center Clinic in the Department of Psychiatry and Behavioral Medicine.
• Generate reports, letters and perform audits for compliance with state-mandated requirements and enterprise standards.
• Maintain HIPAA confidentiality of department and patient data.
• Utilization of spreadsheets and electronic filing systems.
• Release medical record and patient information in accordance with MCW and HIPAA policies.

Knowledge - Skills - Abilities

Knowledge of computers, clerical procedures, customer service standards, collaboration, and information management.

Organization, time management, interpersonal, communication, and problem-solving skills.

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Preferred Schedule:



M-F core business hours

Position Requirements:

Appropriate experience may be substituted on equivalent basis

Minimum Required Education: High school diploma

Minimum Required Experience: 5 years of experience

Preferred Experience: Epic proficiency, healthcare, Microsoft 365.

Why MCW?

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options
• 403B Retirement Package
• Competitive Vacation and Paid Holidays offered
• Tuition Reimbursement
• Paid Parental Leave
• Pet Insurance
• On campus Fitness Facility, offering onsite classes.
• Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.

For a full list of positions see: www.mcw.edu/careers

For a brief overview of our benefits see: https://www.mcw.edu/departments/human-resources/benefits

At MCW all of our endeavors, from our internal operations to our interactions with our partners, are driven by our shared organizational values: Caring - Collaborative - Curiosity - Inclusive - Integrity - Respect. We are committed to fostering an inclusive environment that values diversity in backgrounds, experiences, and perspectives through merit-based processes and in alignment with all applicable laws. We believe that embracing human differences is critical to realize our vision of a healthier world, and we recognize that a healthy and thriving community starts from within. Our values define who we are, what we stand for and how we conduct ourselves at MCW. If you believe in embracing individuality and working together according to these principles to improve health for all, then MCW is the place for you.

MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination


The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.

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