Transport Coordinator

Summary:

Are you a detail and safety-oriented logistics whiz? Do you excel at clear communication and collaboration to keep things on track in a fast-paced, dynamic environment? Are you passionate about connecting people and animals in a real and tangible way? If so, you should consider the role of Coordinator, Transport at the ASPCA's Adoption Center in New York City.

The Coordinator, Transport (the Coordinator) facilitates deep engagement in the mission of the ASPCA through the planning and execution of the transport of animals out of the Adoption Center to destination shelter partners, and fulfills operational transportation needs for Adoption Center programs. You'll be a member of a high-performing staff and volunteer team providing care for +/-3,000 at-risk pets per year and will work collaboratively and effectively with internal and external stakeholders to further the ASPCA's ultimate desired outcome that all animals live good lives.

The Adoption Center currently provides shelter and adoption for five groups of animals:

1. Animal victims of cruelty and neglect brought to us by the NYPD

2. Animals brought to us through our Community Engagement team

3. Underage kittens and other medically compromised stray animals

4. Animals surrendered by their owners and in need of adoption into new homes and

5. Animals transferred in from shelter/rescue partners

The Coordinator is responsible for the proactive planning and execution of animal transports for the Adoption Center; this includes but is not limited to animals transported to shelter partners in other states, individual animals transferred to local rescue partners, transports to/from local foster homes, medical appointments or other locations as indicated.

Responsibilities:

Responsibilities will include, but are not limited to:

Animal Placement (40%)

• Plan and execute strategic, ongoing transports of Adoption Center animals in partnership with the ASPCA Relocation & Placement team and Adoption Center teams (including Behavior, Medical and Shelter staff)
• Work with the ASPCA Centralized Placement (CP) team, Animal Recovery Center (ARC), Canine Annex for Rehabilitation and Enrichment (CARE) placement teams, and Adoptions Behavior and Medical teams to identify and prepare animals who are appropriate for outbound transfer
• Coordinate with CP on animals available for placement from the department, understanding their level of readiness for placement, other placement pathways being explored, and individual animal needs for placement
• Proactively identify, track and create placement materials for animals in need of placement, maintaining real-time, accurate animal records
• Create, share and maintain comprehensive bios for Adoption Center animals who are potential candidates for transfer, coordinate animal selection among partner shelters
• Utilize shelter databases and other resources to ensure detailed knowledge of animals pitched for transfer, and reply to internal requests for information accordingly
• Ensure compliance with state importation requirements
• Ensure all transfer documents are current and compliant with Legal and Relocation & Placement team requirements
• Ensure animal vaccination and health certificate documentation is current and compliant with Medical and Relocation & Placement team requirements
• Participate in Medical, Behavior, Sheltering Rounds (MBS) to ensure appropriate transport candidates are identified, discussed and prepped efficiently
• Process and complete outgoing transfers of animals in the shelter database
• Manage and maintain all associated animal placement and transfer documentation and data reporting

Animal Transport Logistics (40%)

• Operate ASPCA passenger vehicles
• Serve as the primary driver for Adoption Center operational transport requests
  • Coordinate other ASPCA approved drivers as required
• Lead outgoing transfers of animals to rescue groups and placement partners and deliver outgoing transfer materials to appropriate parties
• Support Adoption Center operational transportation requests including but not limited to: transport of ASPCA-adopted or foster animals to/from the Adoption Center; medical transports to/from partner clinics, and transport of animals from local partner shelters, to the Adoption Center or Kitten Nursery.
• Effectively coordinate all aspects of transports with internal and external stakeholders, to include:
  • identify and secure appropriate vehicle
  • schedule driver(s) and handler(s)
  • plan and share itinerary(ies)
  • maintain proactive communication with internal and external transport stakeholders (ASPCA Relocation & Placement and Adoption Center teams, destination shelter(s), drivers and handlers) leading up to and on day of transport
• Prepare all necessary supplies and materials needed per animal for outgoing transports, including but not limited to medications, diets, enrichment and equipment
• Maintain consistent records for all transports
• Provide a safe and compassionate environment for animals in our care, our staff, and for our clients by using low-stress handling techniques
• Ensure thorough knowledge and use of shelter medicine disease control protocol
• Liaise effectively with ASPCA Facilities, Fleet and Security teams as related to Adoption Center fleet and Relocation vehicles as applicable
• Complete expense reports related to transports and fleet maintenance
• Fleet Coordination duties including but not limited to:
  • Serve as a primary Adoption Center point of contact for ASPCA Fleet policies
  • Collaborate closely with the Manager, Mobile Adoptions on Adoption Center Fleet oversight
  • Prioritize and ensure organizational vehicle, maintenance and animal transport safety standards are consistently adhered to
  • Maintain department vehicles to meet organizational standards
  • Maintain copies of Fleet records and documentation
  • Coordinate and fulfill vehicle parking and fueling needs
  • Onboard approved drivers, provide comprehensive training to meet organizational standards

Administration and Team/Program Support (20%)

• Work with the Director and fellow staff to monitor, evaluate and continuously improve the program, with particular attention to appropriate use of ASPCA resources to facilitate animal placement
• Provide back-up administrative and logistics support to fellow Matchmaking staff members and their respective programs
• Cultivate positive and productive relationships between staff, fosters and volunteers to support positive animal outcomes
• Provide training, supervision, modeling, coaching and ongoing guidance for volunteers supporting transport activities.
• Other duties as assigned by supervisor

Exemplify the ASPCA's Core Values:

• Has Commitment and dedication to improving the lives of animals
• Demonstrates Ownership and feels responsible for outcomes
• Believes in Team - that we are stronger together
• Seeks to Elevate others and reimagine what is possible
• Focuses on Impact, specifically making change for animals

Qualifications:

• Enthusiasm for animal welfare, passion for the mission of the ASPCA
• Knowledge of basic animal care. Must be comfortable working with and handling dogs and cats
• Commitment to prioritizing animal safety and wellbeing
• Must possess a valid NYS driver's license upon hire and be comfortable driving in and outside of the New York City and tri-state area in all weather conditions
• Must pass a motor vehicle history check demonstrating a safe driving history. As part of the driving requirements of this role, must also pass a Department of Transportation Medical Exam
• Flexibility regarding schedule, including occasional overnight travel
• Team player who thrives in a fast-paced, dynamic environment
• Ability to build and sustain positive and productive relationships within and across teams
• Able to quickly adjust focus and shift priorities based on Adoption Center and client needs
• Self-motivated with strong accountability - can be relied upon to fully complete assigned tasks in a timely manner
• Strong attention to detail
• Excellent decision-making ability, able to act with urgency as emergent situations arise
• Able to maintain an open mind regarding changes and be willing to learn, implement, and teach new protocols
• Excellent written and oral communication skills
• Strong computer skills, including Microsoft Office; familiarity with PetPoint or other shelter or veterinary software systems a plus
• Ability to walk, bend, stand and reach constantly during a minimum 8-hour day; ability to lift to 30 lbs.
• Deploy with Community Engagement, Community Medicine, National Field Response or Relocation twice per year

Compensation and Benefits:

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.

For hourly roles: The target hiring range for this role is $24.28 - $25.73 hourly.

For more information on our Benefit offerings, click here.

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Our EEO Policy:

The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision - that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.

Applicants that are residents of Colorado: Per CO Senate Bill 23-058, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries in the initial interview. We are permitted to require/request additional application materials; if those materials contain any age-related information, an applicant may redact the information before submitting an initial employment application.