Seller Success Associate - Marketplace

Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

The Seller Success Associate supports the growth of Macy's Marketplace. This entrepreneurial role requires strong communication and analytical skills to optimize strategic partnerships with new Marketplace sellers at Macy's and Bloomingdale's. The Associate reports to the Senior Manager, Seller Management and collaborates closely with Digital, Merchandising, and other cross-functional partners across the enterprise to execute the Marketplace growth strategy. Externally, this role is responsible for optimizing seller performance by leveraging data to drive smart decision-making, developing new programs to enhance seller performance, and resolving any obstacles sellers encounter.

What You Will Do

• Optimize seller performance and continuously improve Marketplace account management processes.
• Assist in defining, executing, and measuring how Macy's Inc. can best serve the seller community.
• Help execute the category, curation, and merchandising strategy for the Marketplace by collaborating cross-functionally with merchandising and externally with the seller community.
• Partner with Digital Analytics and Technology teams to develop and implement new programs that enhance seller satisfaction and help Macy's achieve team goals.
• Build in-depth knowledge of the Macy's brand and customer base to ensure the Marketplace aligns with both.
• Handle administrative tasks as needed to support Marketplace growth.
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Communication Skills: Strong verbal, written, and listening skills to effectively communicate with a variety of audiences and share complex information in an easily digestible format.

Analytical Skills: Ability to leverage data to drive smart decision-making and improve seller performance.

Collaboration and Cross-Functional Teamwork: Proven experience working with multiple departments, including Digital, Merchandising, and external seller communities, to achieve common goals.

Customer-Centric Mindset: Deep understanding of customer needs and the ability to ensure that the Marketplace reflects Macy's brand and customer base.

Problem-Solving: Strong problem-solving abilities, with the ability to navigate and resolve issues faced by sellers and other stakeholders.

Project Management: Ability to juggle multiple tasks, prioritize effectively, and meet deadlines while managing ongoing projects.

Self-Starter and Adaptability: Ability to work independently, take ownership of projects, and adapt to changing priorities in a fast-paced, results-oriented environment.

Creative and Strategic Thinking: Capability to think both creatively and strategically to drive Marketplace growth and innovation.

Sales and Facilitation: Strong skills in sales and facilitating partnerships to drive marketplace success.

Technical Acumen: Understanding of digital commerce and marketplace platforms, along with the ability to communicate technical issues and solutions to various levels of the organization.

Positive Energy and Motivation: Bringing enthusiasm, optimism, and a proactive attitude to the workplace.

Bias for Action: Ability to take initiative and act with urgency to achieve goals.

Technical Proficiency: Excellent proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), as well as other software tools necessary for daily tasks.

Who You Are

• Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy's aspires to achieve every day in every way.
• Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply. 1-2 years of relevant work experience.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

• An inclusive, challenging, and refreshingly fun work environment
• Competitive pay and benefits rooted in principles of equity
• Performance incentives and annual merit review
• Merchandise discounts
• Health and Wellness Benefits across medical, dental, vision, and additional insurance
• Retirement Savings Plan with 401k match opportunity
• Employee Assistance Program (mental health counseling and legal/financial advice)
• Resources for continuous learning, career growth, and leadership development
• 8 paid holidays
• Paid Time Off (first year prorated depending on start date)
• Tuition reimbursement program
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
• Empowerment and autonomy to perform impactful work with tangible results

About Macy's

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team - Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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