Lead Business Process Operations Analyst

Responsibilities:

• Responsible for customer account reconciliation of of open receivables

• Respond to and collaborate with critical customers to resolve overdue balances, attempting to either collect or negotiate payment

• Research invoice and payment/cash application history on large accounts

• Ability to perform and oversee tactical tasks performed by third party outsourcer

• Collaborate with upstream and downstream Order to Cash teams to resolve billing or payment issues and streamline processes

• Identify opportunities for process improvement and automation

• Drive end to end process definition and optimization solution implementation

• Ability to influence leaders across the business / strong business acumen

• Contribute to technology solution innovation

• Demonstrate clear understanding of Order to Cash data and processes, including how data impacts the business, how it performs, drives the metrics and reinforces behaviors

• Ability to analyze large amounts of data

• Monitor credit and collections reporting and identify trends and actionable insights

Qualifications:

• Bachelor degree required

• Minimum 7 years of relevant experience

• Familiarity with Oracle Fusion, SalesForce, SAP, Excel

• Excellent verbal and written communication skills

• Strong techno-functional skills

• Ability to work independently

• Strong work ethic with analytical and problem-solving skills

About Us:

Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world's largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done - from anywhere. Members of our team will tell you that we value diverse lived experiences, passion for technology, and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at (800) 424-8749 or email us at AskHR@cloud.com for assistance.