Support Engineer- Azure logs Analysis and Incident Management

Key Responsibilities:

Monitor, analyze, and troubleshoot Azure logs (Azure Monitor, Log Analytics, Application Insights, etc) to identify and resolve issues.

Manage and resolve events and incidents by following established procedures and escalation paths.

Work with ticketing systems like ServiceNow and Jira to track, manage, and resolve incidents efficiently.

Proactively identify recurring issues and contribute to problem management.

Generate reports and insights from log data to support proactive issue identification and resolution.

Collaborate with internal teams and stakeholders to improve system performance and reliability.

Document troubleshooting steps, best practices, and resolutions for future reference.

Communicate effectively with technical and non-technical stakeholders to ensure transparency in incident handling.

Required Skills:

Experience in log analysis on Azure (Azure Monitor, Log Analytics, Kusto Query Language (KQL), etc.).

Strong understanding of event management and incident management processes.

Hands-on experience with ticketing tools like ServiceNow and Jira.

Excellent troubleshooting and problem-solving skills.

Strong verbal and written communication skills.

Ability to work communicate and collaborate with cross-functional teams.

ITIL certification or experience working in an ITIL-driven environment.

Basic understanding of cloud services, networking, and system administration is a plus.

Experience in monitoring and alerting tools integrated with Azure is a plus.