Business Banking Relationship Manager

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Job Summary
Serves as the Relationship Manager and Financial Advisor to clients, introducing a full range of core banking products, differentiated capabilities and comprehensive solutions to meet client needs and exceed customer service expectations. This role is focused on acquiring new relationships as well as managing and growing existing relationships. Our bankers are expected to demonstrate strong risk management acumen including credit, operational and compliance risks to act as first line of defense in adhering to KeyBank's profitability standards and moderate risk profile.

Responsibilities

• Serves as the Trusted Financial Advisor and Business Partner to clients, and functions as the Business Banking client "expert" and the primary contact for most client related matters
• Drives a focused growth and business development effort by creating and maintaining a clear and holistic understanding of the client's or prospect's business/industry; analyzes data and relevant client business and industry
• Provides and educates the client on Key's capabilities and knowledge in key product areas (cash management, payments, equipment finance, etc.)
• Maintains active prospecting effort, including identification, qualification and calling; develops active Center of Influence (COI) referral network
• Assembles cross- functional team to quickly respond to customer requests when not able to address requests personally. Knows when and how to bring in teams of experts, as well as identify cross-sell opportunities
• Improves functional/technical sales and credit expertise continuously and transfers this knowledge to team members; partners effectively with Credit as the first level sponsor for credit decisions
• Leads and participates in credit processes and assumes ultimate accountability for all portfolio activities/issues ensuring sound asset quality, including underwriting, structuring and portfolio management activities; assures accurate risk assessment of assigned portfolio
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Education Qualifications

• Bachelor's Degree Bachelor's degree or equivalent in experience (required)

Experience Qualifications

• A minimum of 3 years' experience in a small business/commercial lending environment required.
• A minimum of 1 year experience in cross-selling products and an ability and track record to meet or exceed aggressive sales goals required.

Tactical Skills

• Trusted Advisor: Ability to build trust by taking a client centric approach
• Strategic Thinking: Deploys a long-term, innovative approach to problem solving and decision making with clients to build the relationship and generate solutions
• Technical Expertise: Demonstrates expertise within defined industry or geography (vertical/sub vertical) and within product set
• Revenue Driver: Exhibits a relentless focus on creating and driving revenue growth and generating results
• Enterprise Mindset: Demonstrates a broad enterprise perspective and delivers the bank
• Effective Sales Approach: Uses structured sales methodologies, principles and practices without losing sight of the client and environment
• Risk Management: Understands Key's risk culture and effectively manages risk/reward trade-offs

Core Competencies

• All KeyBank employees are expected to demonstrate Key's Values and sustain proficiency in identified Leadership Competencies.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Travel

• Occasional travel to include overnight stay.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.