Representative - Ticket Services - CLTFC

Position: Representative-Ticket Services

Department: Ticket Sales & Services

Reporting Relationship: Reports to the Ticket Services Manager

Status: Full-Time (Exempt)

Compensation: Hourly, plus commission

Summary

The Ticket Services Representative will be part of the team responsible for the retention of our season ticket members through best-in-class service, rapport building, and cross organizational collaboration.

Primary Responsibilities

• Provide superior levels of service to all season ticket members by consistent learning of organizational knowledge and communication of all team events, benefits, and stadium details that are relevant.
• Meet and exceed annual renewal goals.
• Recording customer records in CRM to capture personal touchpoint interactions by documenting appropriate details and information.
• Perform match day responsibilities including, but not limited to, in-seat visits, handling special promotions, addressing season ticket member needs, delivering Fan Packs, etc.
• Sell match day tickets.
• Provide assistance to Season Ticket Members or Buyers on league approved secondary marketplaces.
• Execute client retention-oriented events that create added value for Season Ticket Members
• Assist in match day needs to Crown Legacy FC
• Other duties as assigned.

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Additional Responsibilities

• Commit to support department goals and objectives in all areas.
• Represent the organization at various events in a professional manner.
• Involvement in match day activities, promotions, and sales events
• Facilitate special projects as assigned.

Minimum Qualifications

• Demonstrated ability in the areas of relationship-building, communication, empowerment, prioritization, time management, and organization.
• Must be flexible to work evenings and/or weekends and all Charlotte FC events, including events held on weekends, nights, and holidays.
• Must pass pre-employment screens.

Preferred Qualifications

• Bachelor's degree required or equivalent experience in the sports or hospitality service industry.

• Working knowledge of Ticketmaster mobile ticketing and Archtics is preferred.
• Bilingual: Spanish skills preferred.

Essential Functions

• Strength in teamwork, professionalism, and time management.
• Must possess excellent oral, written, organizational and proofreading skills.
• Must, at all times, display the character and values of the Tepper Sports and Entertainment brand.
• Must be detail-oriented and must be able to multi-task while managing time successfully.
• Works well under pressure and flexible when necessary.
• Must be able to handle confidential, privileged, and/or sensitive information with carefully and with sensitivity.
• Ability to collaborate with cross-functional teams to achieve desired outcome.
• Self-starter with a hands-on approach, good instincts for prioritization and the ability to work under a high-pressure, fast-paced environment.

Physical Requirements

• Standing for extended periods of time.
• Sitting and working at desk on a computer.
• Walking throughout the stadium which may include stairs.
• Lift at least 30 pounds.

Work Environment

• This job operates mostly in an office environment and outside in a stadium facility at times which may include inclement weather conditions.

This job description is a broad overview of the position. This does not limit expected contributions to the organization. Charlotte FC is based upon a teamwork type atmosphere.

Charlotte FC is an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.

• 8600 McAlpine Park Dr, Charlotte, NC 28211, USA