Customer Delivery Architect - 1432082

The application window is expected to close on:02/17/2025

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received

Meet The Team:

We are seeking for a Customer Delivery Architect within Customer Experience Service Provider (CX SP) organization. You will support major web customers in the San Jose/Seattle area. This role involves technical work, providing leadership and direction for high-visibility issues, new product introductions, and proof of concept initiatives involving Cisco products such as, Cisco 8000, NCS and Nexus 9000.

Your Impact:

• Lead and be a consultant to customer and Cisco teams on high-visibility issues and new product initiatives.
• Provide support for SONiC, IOS-XR, NCS1K, IOS-XE, and Nexus 3000 & 9000 products.
• Work closely with operations managers, sales, code developers, network engineers, and high-touch engineers to resolve customer issues.
• Establish and be an extraordinary partner with customer network operations engineers and network owners.
• Understand customer technology roadmaps to develop customized solutions and position Cisco's value in solving customer business problems.
• Build and maintain long-term customer architecture and operations strategies.
• Advocate for current and new technologies relevant to customer architecture.

The desired attributes and capabilities for the ideal candidate:

• You possess a deep understanding of customer business models, motivations, and revenue generation methods.
• You are capable of working independently, with routine tasks and general mentorship for new assignments. Your consultative approach on large hyperscale networks is a key strength.
• You excel at resolving problems, identifying root causes, and delivering solutions achieving customer happiness.
• Strong expertise in SP Networking technologies and platform/domain knowledge.in IOS-XR, BGP, ISIS, MPLS, Segment Routing, NCS5500 Fretta, Cisco 8000 / Spitfire, and NCS1K.
• You possess expertise in leading extensive networking environments, enabling you to efficiently address network challenges.

Minimum qualifications

• 10+ years in customer-centric IT delivery roles.
• Deep knowledge of data center infrastructure, WAN or DC networking, and service provider networking technologies.
• Consistent record in leading Technical programs or projects.
• Understanding of software development lifecycle, SRE, Agile, Dev Ops.
• Able to analyze, isolate, and resolve issues with a high level of customer happiness.

Preferred qualifications

• CCIE preferred, or two of CCNP, DevNet Pro, ONEX Technology Blue Belt.
• Knowledge in network and software automation, microservices, containers, cloud, databases.
• Specific experience with this network operating system would be an asset.

Why Cisco?

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!