Customer Svc Order Processing Rep II

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.Join our winning team and pave the way for a bright future.With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's what we have to offer:

• Competitive Pay
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• JCI Employee discount programs (The Loop by Perk Spot).
• Check us out: A Day in the Life of the Building of the Future - https://youtu.be/pdZMNrDJviY]

What you will do:

The Customer Service Order Processing Representative is responsible for managing customer orders from receipt through delivery. This role involves ensuring accurate order entry, timely processing, and effective communication with customers to provide exceptional service.

How you will do it:

• Order Management: Accurately enter and process customer orders in the system, ensuring all details are correct.
• Customer Communication: Communicate with customers via phone, email, and chat to confirm order details, provide updates, and resolve any issues.
• Coordination: Work closely with the warehouse, shipping, and logistics teams to ensure timely and accurate order fulfillment.
• Documentation: Maintain accurate records of customer interactions, orders, and transactions.
• Reporting: Generate and analyze order processing reports to identify trends and areas for improvement.
• Compliance: Ensure all orders comply with company policies and procedures.

What we look for:

• Experience: Proven experience in customer service and order processing, preferably in a similar industry.

Skills:

• Excellent communication and interpersonal skills
• Strong attention to detail and accuracy
• Proficiency in order management systems and Salesforce.
• Ability to multitask and prioritize in a fast-paced environment
• Problem-solving skills and a customer-focused attitude

Hours: Full-time position. Monday to Friday, 8:00am to 4:30pm. Overtime as needed.

JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.