Employee Relations Manager

Job Summary

The Employee Relations Manager is responsible for investigating the appropriate application and interpretation of company policies and acts as the escalation point for employees to resolve issues. This role ensures appropriate and timely subpoena adherence, conducts investigations and produces effective resolutions to employee issues.

Essential Duties and Responsibilities

• Provides guidance to managers and employees on issues related to such things as EEO, ADA, performance, discipline and termination guidelines
• Determines the appropriate application and interpretation of company policies for employee relations issues
• Completes timely investigations and resolutions to issues raised by employees
• Provides input and direction to managers across the business regarding organizational and individual alignment with employee expectations, organizational goals, FCC compliance, state, local and Federal regulatory requirement and employment & leave laws
• Assists in the development and implementation of personnel policies and procedures
• Provides ongoing training and development for new and existing managers in alignment with HR Generalists and business leaders
• Assists in the development of EEOC and Affirmative Action Programs
• Insures all client sites maintain compliance with federal and state regulations concerning employment
• Participates in the development, monitoring and implementation of corporate policies across business lines in the U.S., Canada and Puerto Rico.
• Performs other related duties as required and assigned.

Supervisory Responsibility

This position manages employees and is responsible for the performance management and hiring of the employees.

Travel Requirements

Travel Requirements: Less than 25%

Education

Minimum: 4 Year / Bachelor's Degree

Preferred: HR certifications preferred but not required

Experience

Minimum Years of Experience:

• 3 years of human resources experience preferred.
• Demonstrated history of using experience and judgement to solve employee relations challenges

Knowledge, Skills, and Abilities

• Fluency in American Sign Language (ASL) preferred
• Working knowledge of federal and state employment laws to include FMLA, ADA, and Title VII
• Be able to demonstrate the ability to multitask and problem solve
• Must possess strong communication and interpersonal skills
• Must demonstrate ability to effectively resolve issues/challenges
• Microsoft Office Suite proficient

Working Conditions and Physical Requirements

• Able to sit/ stand for a long period of time in an office environment
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components
• Perform repetitive arm and hand movements throughout the work day
• Regular and predictable attendance required
• Ability to travel to meet business need
• Positive attitude, team player, good interpersonal communication skills and able to work across company departments.
• This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
• May be required to help with HR emergencies after regular hours as needed.

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Apply today! www.sorenson.com/company/careers/

Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer

Company Summary

Our Mission...Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.

Sorenson's impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.