12-volt A/V Technician Manager

Position Overview:

As a 12-volt A/V Technician Manager, you will play a key role in overseeing the installation operations of our 12-volt products in customer vehicles. This position requires a combination of technical expertise, leadership skills, and exceptional customer service. The ideal candidate will have a deep understanding of 12-volt systems, excellent project management abilities, and a passion for delivering top-notch service.

Responsibilities:

• Perform installation of a variety of 12-volt accessories, including A/V source units, factory replacement speakers, amplification, integration devices, safety and collision avoidance systems, and remote-start/security systems.
• Oversee the installation process of 12-volt products in customer vehicles, ensuring quality workmanship and adherence to safety standards.
• Manage and lead a team of skilled installation technicians. Provide training, guidance, and support to ensure the team's success.
• Implement and maintain quality control measures to ensure installations meet company standards and customer expectations.
• Interact with customers to understand their needs, provide product recommendations, and address any concerns related to installations.
• Work closely with the inventory team to ensure the availability of necessary installation materials and products.
• Identify opportunities for process improvement, cost reduction, and enhanced customer satisfaction. Implement best practices to drive operational excellence.

Qualifications:

• Proven experience in managing installation teams, preferably in the automotive or 12-volt industry.
• In-depth knowledge of 12-volt systems and automotive electronics.
• Advance fiberglass/woodworking fabrication is a plus.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Organized with a keen eye for detail.
• Problem-solving and decision-making skills.
• Ability to work in a fast-paced environment.
• A valid driver's license with acceptable driving record.

Salary and Benefits:

We offer a competitive compensation package starting at $55,000 per year. This full-time position comes with a comprehensive benefit package including two health insurance plans to choose from along with dental and vision insurance plan options. We also offer a competitive wellness program, tuition reimbursement, 401K retirement plan, relaxed dress code, and discounts on the fun stuff we sell. Relocation assistance may be available for the right candidate.

All full-time employees are also offered: short-term disability insurance and long-term disability insurance options, employer-paid life insurance and voluntary life insurance options, including those for spouse and children. FSA and HSA options are also available. Ask us about these benefits in your interview - we're glad to provide details!