I-9 & E-Verify Compliance Spec

JOB SUMMARY

The I-9 & E-Verify Compliance Specialist will be responsible for all aspects off the Company's compliance with USCIS guidelines for I-9 and E-Verify. The Specialist serves as the subject matter expert and point of contact for I-9 Administrators throughout the company regarding the compliant completion of the I-9 Sections 1 and 2, Supplement B, and creation of E-Verify cases through the Company's third-party system. This position is required to provide excellent service to Human Resources and business leaders requesting assistance with I-9 verification and associated transactions, while maintaining Service Level Agreements and meeting USCIS compliance requirements. The position is required to meet Employee Services Center quality standards with expert and efficient customer service techniques, and the timely and accurate use of I-9 administration process resources.

MAJOR DUTIES AND RESPONSIBILITIES

Achieve and maintain expertise to navigate and accurately record information with several business systems/applications including HR data, applicant tracking and onboarding system, case management tracking, vendor websites, etc.

Maintain subject matter expertise on all aspects of Form I-9, E-Verify, I-9 Reverification, and reporting through the company's Onboarding and HCM systems

Coordinate and schedule I-9 and E-Verify employment authorization documents' review

Complete and/or track I-9 and E-Verify records for all new hires and provide education, communication, and awareness to HR, business leaders and employees to avoid missed deadlines and maintain compliant processes cases

Track expiring work authorization documents, and communicate deadlines for the completion of reverification to employees and HR

Track receipts presented in lieu of documents, and communicate deadlines for receipt of original documents to employees and HR

Create and deliver targeted communications for I-9 Administrators and peer groups about actions required

Create daily and weekly reports to monitor compliance of I-9 verifications and E-Verify submissions

Create and deliver weekly reports for executive leadership on compliance metrics

Identify data entry errors on employees' I-9 forms and resolve to eliminate negative downstream systems and/or process impacts

Maintain knowledge of current USCIS and DHS/SSA requirements, including acceptable documents, automatic extensions, document retention, and third-party systems integration

Research USCIS website resources and document resolutions to situations involving additional documentation requirements, employment authorization extensions, receipts, employee rights and resources, penalties, and all aspects of I-9/E-Verify

Prepare and maintain accurate and effective templates, training documentation, troubleshooting guides, and job aids

Routinely audit internal processes and proper recordkeeping to ensure employment verification compliance

Work directly with vendor to ensure proper operation of systems related to I-9 & E-Verify tasks

Respond quickly to E-Verify outages and version updates, and communicate accordingly to I-9 Administrators and/or peer groups

Support legal requests and oversee compilation of all documentation requirements for USCIS and DHS audits

Provide actionable monthly metrics on I-9/E-Verify processes

Manage system-access approval process for new and/or terminated I-9 Administrators, and maintain distribution list for active I-9 Administrators

Ensure the team has satisfactorily responded to I-9 related inquiries and provided guidance on all aspects of I-9/E-Verify submissions and corrections

Assist the team with inbound customer service calls as requested

Achieve functional knowledge of all processes and functions supported by the Employee Services Center team

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

Ability to work a flexible schedule based on 8:00 AM ET - 6:30 PM ET, Monday - Friday

Ability to problem solve in a high-volume production oriented environment

High level of analytical, process and problem resolution skills

Clear and effective verbal and written communication skills

Ability to maintain confidentiality

Strong customer service orientation and rapid responsiveness to peer and client group needs

High degrees of attention to detail, logical thinking, and organizational skills

Hold exceptional follow-up cadence of outstanding or pending matters

Have excellent research skills

Previous experience with I-9 and E-Verify is desired

Previous experience working with a multi-state shared services organization is desired

Demonstrate proficiency in Microsoft Word, Excel and PowerPoint

Intermediate to advanced Excel preferred

Education

Associate Degree in Business Administration, Human Resources, related field; or equivalent work experience with prior customer service experience

Related Work Experience

Human Resources and/or Shared Services Operations Center experience - 2+

WORKING CONDITIONS

Office environment - Hybrid (4 days in office, 1 day remote)