Director, Clinical Operations

Start the day excited to make a difference...end the day knowing you did. Come join our team.

Essential Functions & Responsibilities:

• Focuses, aligns, and builds effective teams that achieve or surpass expected goals and practice the values of the organization; strives to work with peers, partners, and others to positively impact business performance; understands the value of teamwork and instills collaborative practices through the organization; builds and facilitates enduring partnerships across the organization and externally.
• Responsible for managing themselves in a manner that evidences high emotional intelligence; possess deep self-awareness and use that awareness to effectively manage their emotions; purpose and values driven; actively seeks feedback on their performance and behaviors so that they continually improve; ability to be authentic and build trust quickly, coupled with the ability to effectively communicate and build highly successful relationships is key for this role.
• Provides appropriate & timely guidance & feedback to direct reports in order to strengthen specific knowledge/skill areas needed to achieve results; attracts high performing talent; passionate about leading organization-wide change that leads to excellence in operations, Associate engagement, and patient satisfaction; possess an expected level of understanding of change management; enables others to solve problems and implement appropriate changes.
• Directs, guides, and focuses others in accomplishing work objectives by setting performance goals, creating a learning environment, establishing development plans, and tracking/evaluating performance; effectively conveys complex ideas, communicates a vision, and achieves buy-in and enthusiasm from groups of people.
• Drives for results; ensures compliance with expected standards and goals; creates culture of accountability; defines and monitors processes to foster results. Ensures that people meet standards of performance; clarifies priorities and keeps self and others focused on critical path projects and activities. Proactively setting high goals for personal and team accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
• Responsible for identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
• Plans and organizes in such a way that there is a clear course of action for self and others that report directly to this position to ensure that work is completed efficiently; leverages resources so that best use is made of all available resources (individuals, processes, departments, and tools).
• Develops plans and then stays with a position or plan of action until the desired objective is obtained or is no longer reasonably attainable.
• Develops, strategizes, implements, sustains, and interprets operational policies, objectives and standards for measurement and maintenance of quality operations; reviews and revises as necessary.
• Develops performance indicators for all operations; evaluates outcomes and provides timely feedback on changes to be made.
• Partners with leadership in the development of staffing plans and sets related goals. Develops recruitment and retention programs to achieve these goals. Ensures efficient program execution; reviews and makes changes as necessary.
• Participates in the development, implementation, and maintenance of the hospital quality, safety and experience program. Evaluates services rendered, quality improvement, innovation, audit of data records, and patient visits; prepares recommendations.
• Participates in reviews as needed to support resolution of customer satisfaction and quality issues.
• Collaborates with the Administrator and utilizes the performance improvement process to identify opportunities for improving outcomes in operations, experience, and engagement.
• Partners with Physician Leadership to develop and maintain strong operational programs.
• Communicates with staff through participation in scheduled staff meetings and involvement on hospital committees. Communicates and share updates with MWHC senior leadership.
• Directs and reviews quality orientation and educational programs to promote staff training and development. Makes recommendations for changes.
• Recommends and participates in the development of new clinical operation programs for expansion of care services.
• Maintains professional competencies by attending educational programs and participating in professional organizations. Serves as a representative of MWHC.
• Ensures performance planning, coaching, and evaluation occurs; develops Associates using performance management. Provides feedback and sets clear expectations.
• Develops and implements an operational budget which optimizes cost effectiveness, service and quality.
• Works in collaboration with all teams to ensure Tier One Goals are met. Develops plans to achieve Tier One Goals.
• Ensures optimization of services to ensure we receive all reimbursement for Quality, Safety and Service programs through third party payors and CMS.
• Works in collaboration with all teams to ensure compliance with all State and Federal guidelines for Hospital compliance and Joint Commission compliance.
• In collaboration with the Administrator, maintains knowledge of regulatory requirements related to the service and develops methodologies to review and ensure compliance.
• Maintains professional competencies by attending educational programs, participating in professional organizations, and maintaining certification.
• Performs other duties as assigned.

Qualifications:

• A Bachelor's degree in a related field is required; Master's preferred.
• A minimum of 5 years of experience in a management capacity is required.
• A minimum of five years of experience in a related field is required. Clinical experience preferred.
• Demonstrated proficiency in verbal and written communication.
• Experience with Microsoft Office and related programs required.
• Demonstrated collaboration with physicians, staff and MWHC Associates.

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.