Customer Billing Rep III

Chesapeake Utilities Corporation
life insurance, paid time off, sick time, tuition reimbursement, 401(k)
United States, Florida, Doral
4045 Northwest 97th Avenue (Show on map)
Jan 14, 2025
Description Career Opportunity Customer Billing Representative III Location: Miami, Florida What makes us great: At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships. Your role in our success: The Customer Billing Rep III is responsible for managing and overseeing the billing processes, ensuring accuracy and timeliness of invoicing, and handling payment-related tasks. Their role involves but it's not limited to: Analyzing financial data; preparing financial reports; working closely with other departments to ensure smooth financial operations; maintaining records; improving billing and payment procedures to enhance efficiency; processing incoming payments and reconciling them with customer accounts; ensuring timely and accurate posting of payments to accounts; reconciling customer accounts to ensure all payments are accounted for and properly posted; and identifying and resolving discrepancies or errors in billing/payment transactions. What you'll be working on: Executes daily billing process, analyzes customer usage patterns and investigate and resolve discrepancies. Reviews and completes all meter/service order types in billing system and investigate and resolve discrepancies. Processes and reconciles all credit balance refunds and weekly invoices from third party vendor. Resolves issues related to balancing Accounts Receivable. Creates exception reports to identify meter read/billing issues. Researches and resolves programmatic steps of the billing process. Reviews/reconciles postage/mailing report(s) from third party mail house to ensure daily customer bills are being mailed promptly. Ensures compliance with internal controls as it relates to the Billing process. Schedules monthly meter reads and billing activity. Creates accounting and operational reports or spreadsheets for the business unit. Prepares and analyzes daily, weekly and monthly reports for accuracy and processes/initiates the correction and resolution of identified issues. Reviews and confirms that factors and rates entered into the billing system are accurate. Utilizes billing and accounting software to manage and process transactions. Works with BIS or software vendors to resolve system issues and implement improvements. Develops training materials and conducts sessions to ensure team proficiency. Who you are: High school diploma or equivalent; additional education or certification in finance, accounting, or related field is a plus. 5 years of proven experience in billing and payment processing, collections, customer service, or other related field. Preferred: Direct experience in the gas or electric utility industry in related fields. Knowledge of relevant laws, industry trends and advancements in billing and payment technologies. Proficiency with accounting software or SAP, as well as banking systems is preferred. Strong analytical skills and communication skills. Attention to detail and accuracy in documenting customer interactions and payment transactions accurately. Excellent organizational and time management skills to prioritize tasks effectively. Ability to work independently and as part of a team in a fast-paced environment. Benefits/what's in it for you? Flexible work arrangement Competitive base salary Fantastic opportunities for career growth Cooperative, supportive and empowered team atmosphere Annual bonus and salary increase opportunities Monthly recognition events Endless wellness initiatives and community events Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE! Paid time off, holidays and a separate bank of sick time! Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email careers@chpk.com. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)