Mgr Human Resources- Customer Service Organization

At Atmos Energy, we enjoy an employee-focused culture with rewarding work, competitive pay, work-life balance, inclusion and diversity, and excellent benefits.
Atmos Energy offers benefit eligibility on the first day of employment and they include:

Company-Provided Benefits

• Holidays and Paid Time Off
• Parental Leave
• Retirement Savings Plan (Matching and Fixed Annual Company Contribution)
• Annual Bonus Opportunity
• Employee Assistance Program
• Short-Term and Long-Term Disability Plans
• Basic Life Insurance
• Health Savings Account (HSA) Company Contribution with HDHP
• Employee Assistance Program
• Wellness Programs
• LifeLock Identity Theft Protection
• Paid Training
• Linked-In Learning

Voluntary Benefits

• Retirement Savings Plan
• MedicalInsurance and Prescription Drug Coverage
• Dental Insurance
• Vision Insurance
• Employee/Dependent Life Insurance
• Employee/Dependent Accidental Death & Dismemberment Insurance
• Healthcare, Dependent Care and Limited Purpose Flexible Spending Accounts

Top Employer Recognitions

America's Best Employers- Forbes Magazine

The 100 Most Trustworthy Companies in America -Forbes Magazine

Top Places to Work- Dallas Morning News

Best Places to Work- Mississippi Business Journal

Best Place to Learn - Dallas Chapter of the American Society for Training and Development (ASTD)

THIS JOB DESCRIPTION DOES NOT ATTEMPT TO LIST ALL OF THE DUTIES THAT ARE OR MAY BE PERFORMED IN THIS POSITION
Primary Duties

1.Coordinates and acts as a liaison between, the Customer Service Organization and Corporate Human Resources Department. Consults with Corporate Human Resources in resolving issues and problems.
2.Communicates, administers and/or provides assistance to the Customer Service Organization employees regarding human resources related guidelines, policies, procedures and programs such as Affirmative Action, Salary Administration and employee benefits programs, to ensure regulatory compliance and fair and consistent treatment of employees.
3.Serves as a problem solver/mediator in the resolution of human resources related issues, problems and grievances and conducts investigations as warranted.
4.Develops and implements recruitment, employment and planning processes to staff the Customer Service Organization. Monitors employment decisions to ensure compliance with Equal Employment Opportunity Policy and related Federal and state laws and regulations.
5.Ensures the design and implementation of approved training and development programs, including new employee orientation and other human resources related programs and communications.
6.Designs and implements the Customer Service Organization Career Development plan.
7.Serves as a liaison between the Customer Service Organization and enforcement agencies, minority organizations, and community action groups concerned with employment opportunities for respective protected class members.
Contacts local educational institutions as possible sources for employment opportunities.
8.Assists with employment-related claims such as unemployment compensation benefits, EEOC complaints and other related legal matters.
9.Implements policies, procedures and standards to ensure proper administration of activities. Makes recommendations for revisions to or development of policies and procedures.
10.Develops and monitors functional area budgets to ensure efficient utilization of resources. Plans and directs the achievement of area goals and objectives within established company policies.
11.Maintains adequate staffing levels to ensure proper administration of activities. Selects, develops, trains, motivates and evaluates the performance of assigned employees.
12.Performs other related duties as required.

MINIMUM REQUIREMENTS
Education/Experience Level
Bachelor's degree in Human Resources, Business Administration or a related field and six years of progressively responsible professional experience in Human Resources; or equivalent.
Communication Skills
Requires the ability to communicate with internal and/or external customers in order to obtain and/or provide explanations and/or information on technical concepts to individuals with experience or knowledge of the technical area.
Numeric Skills
Requires the ability to perform analyses involving ratios, percentages and simple statistical methods.
Computer Skills
Requires intermediate knowledge of various software applications and computer skills to create standardized documents, reports, or graphics.
Work Conditions
Works in an indoor environment.
Requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting

Atmos Energy Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.