Laboratory Access Specialist - PRN

Shift: PRN - Hours varied
Department: Labs
Compensation:

* Base Pay Range: $20.57 per hour, based on experience

ABOUT THE JOB

MU Health Care is looking for a dynamic and proactive individual to join our team as a Laboratory Access Specialist for our laboratory communications. We seek someone who thrives in a fast-paced, customer-focused environment, bringing a blend of critical thinking and creativity to every interaction. The ideal candidate will be an excellent communicator, eager to respond to diverse inquiries with professionalism, empathy, and accuracy. We value individuals who are motivated by problem-solving and independent initiative, with a strong commitment to superior customer service. If you're ready to make a meaningful impact, join us in providing exceptional care through efficient and compassionate service!

ABOUT MU HEALTH CARE

MU Health Care is a growing academic health system in mid-Missouri comprised of multiple hospitals - including the region's only Level 1 Trauma Center and region's only Children's Hospital - and over 90 specialty clinics located throughout the region.

As an MU Health Care employee, you'll be part of an exceptional team committed to our mission of saving and improving lives. Our core values of inclusion, respect, service, discovery, responsibility and excellence foster a collaborative work environment where you can grow your career.

Learn more about MU Health Care.

Learn more about living in mid-Missouri.

EMPLOYEE BENEFITS

* Health, vision and dental insurance coverage starting day one

* Generous paid leave and paid time off, including nine holidays

* Multiple retirement options, including 100% matching up to 8% and full vesting in three years

* Tuition assistance for employees (75%) and immediate family members (50%)

* Discounts on cell phone plans, rental cars, gyms, hotels and more

* See a comprehensive list of benefits here.

DETAILED JOB DESCRIPTION

Facilitate laboratory information exchange through handling of incoming and outgoing interactions as well as ensure completeness and accuracy of documentation of such interactions.

Provide superior customer service while coordinating and responding to all requests in a courteous and timely manner.

Effectively and efficiently manage incoming calls by responding proactively, thinking critically, acting creatively, and taking independent initiative.

Perform duties consistent with written policies, procedures, and regulatory requirements.

REQUIRED QUALIFICATIONS

Minimum of one year experience in medical office, hospital, medical call center or similar customer service environment is required. Education may be used in lieu of work experience.

PREFERRED QUALIFICATIONS

Laboratory experience and/or MLT licensure is preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.