Senior Consultant, UX Researcher Lead

Job Description:

The Cardinal Health Pharma ecommerce team is looking for aLead UX Researcherto help us create digital experiences that empower patient care.We are looking for a passionateresearcher and team player whowill be part of a massive digital transformation effort.The Lead, UX Researcherwill beresponsible foruncovering our customers unmet needs and triangulating potential usability issues using a variety of data points including website analytics.

Essential functions:

ThisLead UX Researcherwilluse a mixed-methods approach in uncovering and defininguser needs. They willanalyze data gathered througha variety of generative and evaluative researchmethods and present findings to stakeholders across the organization. They will help establish benchmarking efforts on a regular cadence,leverage analytics and other data sources to identify potential usability issues and areas for future enhancement,and validate whether or not digital transformation efforts are meeting the needs of our users.TheLead UX Researcherwill apply these skillsand work directly with product and design stakeholdersacross multipleteams and products to create excellent customer experiences.

Responsibilities:

• Conductor supportUX research efforts including generative and evaluative methods across a wide variety of capabilities
• Conductor support research using analytics, previous UXR findings, survey results,customer service call logs, and internal usage reports to triangulate potential usability issues and uncover unmet customer needs
• Translate research data gathered into actionable recommendations that help inform future iteration
• Establish a regular cadence for benchmarking experiences
• Deliver recommendations to business partners and leaders in a consumable and actionable way
• Leverage UXR to inform strategic direction on future and current transformation efforts
• Conduct moderated and unmoderated studies
• Partner closely with cross-functional partners UX design, Product, Customer support, Sales, IT and others
• Mentor and guide UXR colleagues to ensure implementation of best practices and aid in their continued growth
• Some travel required, including to visit customers within the Lead UXRs local area

Qualifications:

• 5+years of experienceconducting, analyzing and communicating userresearch findings and insights preferred
• Master's Degree or higher in HCI, Cognitive science, Psychology, Anthropologyor other relevantdiscipline strongly preferred
• Demonstrated ability toassess a situation and apply the correct method for uncovering user needs and product opportunitiespreferred
• Excellent problem-solving skills preferred
• Excellent verbal and written communication skills, including presentation and story-telling abilities preferred
• Familiarity with UX heuristics and web design conventions preferred
• Demonstrable ability to conduct research using moderated and unmoderated methods preferred
• Experience working in an agile environment preferred
• Ability to balance and prioritize multiple work streams at one time preferred
• Reliable, responsive, and with excellent time management skills preferred
• Ability to travel (up to 25% of time) as needed to conduct research preferred
• Ability to create presentations in a variety of formats preferred
• Familiarity with digital white boarding programs such as Lucid preferred
• Adaptable to changes in priorities and ways of working preferred
• Skills withevangelizing and educating stakeholders aboutUX best practices preferred
• Understanding of digital accessibilitypreferred
• Excellent workshop facilitation skills preferred

Anticipated salary range:$121,600 - $156,330

Bonus eligible:Yes

Benefits:Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close:03/08/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidates geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.