Software Support Specialist

Scientific Research Corporation is an advanced information technology and engineering company that provides innovative products and services to government and private industry, as well as independent institutions. At the core of our capabilities is a seasoned team of highly skilled engineers and scientists with multidisciplinary backgrounds. This team is challenged daily to provide cutting edge technology solutions to our clients.

SRC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with a company match, life insurance, vacation and sick paid time off accruals starting at 10 days of vacation and 5 days of sick leave annually, 11 paid holidays, tuition reimbursement, and a work environment that encourages excellence and more. For positions requiring a security clearance, selected applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

2 years' experience in an IT / Software environment or a bachelor's degree in a Computer Science or relevant technical field
• Ability to obtain a CompTIA Security+ certification within 6 months of hire
• Ability to obtain and maintain a Secret clearance

• Expert knowledge of Windows 10 and Windows 11 configuration and troubleshooting
• Experience with backup and restore utilities and procedures
• Experience with driver installation and troubleshooting
• Experience writing test plans, test reports, technical manuals and training material
• Experience performing test plans and documenting results
• Experience downloading and installing Windows patches to maintain security posture
• Experience with Software Baseline Management
• Experience with VRAM
• Experience with software configuration management processes

• Reviewing and applying all mandatory software updates as necessary to maintain our security posture
• Monitoring VRAM for hits against our image and remediate as much as possible
• Assisting the software team with issue resolution and software testing
• Re-imaging computer assets before issue to the fleet
• Proactively engaging with configuration management to maintain configuration control of all software baselines
• Verifying and testing Mandatory Security Updates (MSUs) and documenting the results
• Drafting MSU release messages for the fleet
• Configuring our existing software baselines to align with new hardware is it becomes available

#LI-AM1

SRC IS A CONTRACTOR FOR THE U.S. GOVERNMENT, THIS POSITION WILL REQUIRE U.S. CITIZENSHIP AND ELIGIBILITY FOR A U.S. GOVERNMENT SECURITY CLEARANCE AT THE SECRET LEVEL

• None

We strongly believe in the abundance of differences among individuals. We value different points of view and appreciate diverse perspectives. We truly believe this is what makes our organization inclusive and more responsive to the needs of our diverse customers.

Scientific Research Corporation is an equal opportunity and affirmative action employer that does not discriminate in employment.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, age, sexual orientation, gender identity, or national origin, disability or protected veteran status.
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