Sr. Benefits Support Representative

Occidental strives to attract and retain talented employees by investing in their professional development and providing rewarding opportunities for personal growth. Our goal is to meet the highest employer standards by ensuring the health and safety of our employees, protecting the environment, and positively impacting communities where we do business.

Our greatest asset has been and will continue to be our people. We are looking for an experienced and motivated individual to fill the position of Sr. Benefits Support Representative within our Benefits Center based in Tulsa, OK.

Key Responsibilities:

• The Senior Benefits Representative serves as the initial point of contact for employees, retirees, HR representatives, and managers reaching out to the Benefits Center. This role requires the capability to manage confidential information with discretion and integrity.

• The Senior Benefits Representative is tasked with handling operations within the Benefits Center, resolving complex issues, and conducting data entry responsibilities in Oxy's Workday system.

• Address inquiries received by phone or Workday Help cases by providing thorough and accurate guidance for topics covered by the Benefits Center, and proactively direct inquiries to the relevant department if inquiries extend beyond our services.
• Effectively manage and prioritize assignments to achieve timely completion and maintain a streamlined workflow.
• Demonstrate the ability to diffuse elevating conversations with callers by practicing active listening skills, accurately summarizing their questions and concerns, and applying proven de-escalation strategies-such as validating the caller's feelings and clearly communicating next steps.
• Work collaboratively with team members and the team lead to address inquiries and develop ideas for process improvements.

• Conduct benefit research using on-line information and reference tools such as summary plan documents (SPDs), plan administration manuals and historical company documents.
• Able to critically think through health and welfare issues as they arise by being proactive in identifying call or Workday case trends and elevate to Supervisor timely to mitigate further issues.
• Accurately capture, track, and follow up on issues or inquiries received by all forms of contact (phone, email, fax, etc.) and adhere to established Service Level Standards (e.g., protocols, metrics).
• Performs other duties as assigned or requested

Required Qualifications:

• Minimum 4 years of benefit administration experience
• Proficiency in dealing with requestors in a professional manner by phone and email

• Strong written and verbal communication skills to document and resolve incoming calls and emails in a concise manner

• Experience with organization, time management and critical thinking skills

• Excellent attention to detail

• Ability to work independently and in a collaborative environment
• Strong PC skills and proficiency with using Microsoft Office Suite

Desired Qualifications:

• Experience with Workday

• 5+ years of benefit administration experience

• Associate's Degree/ Bachelor's Degree in relevant field

Relocation will not be provided. This is not a remote position.