PBX/Administrative Supervisor

F_TEP-Campus Employees

Temporary Employment

83111BR

Job Summary

This opportunity will be approximately 6 months in duration

The PBX Supervisor oversees the hospital telephone switchboard operations, ensuring efficient and effective service delivery for internal and external stakeholders. This role includes supervising and training PBX operators, scheduling staff, and maintaining operational continuity during emergencies or outages. Additionally, the PBX Supervisor contributes to department administration and upholds UCSF's standards of safety and service excellence.

Key Responsibilities:

• Supervise PBX operations, ensuring quality and quantity of work.
• Train staff on PBX equipment and operational procedures.
• Create and manage employee schedules to ensure coverage, including on-call support.
• Oversee adherence to hospital policies and emergency protocols.
• Provide customer service and address complaints or service recovery needs.
• Assist with department administrative functions as necessary.
• Monitor and improve operational efficiency through strategic planning.

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions.

Required Qualifications

• High school diploma or equivalent.
• Basic computer literacy and typing skills.
• Strong interpersonal and communication skills (verbal and written).
• Ability to handle multiple priorities and work under pressure.
• Knowledge of confidentiality and hospital operations.

Preferred Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Experience with hospital PBX operations and training staff.
• Familiarity with regulatory standards, collective bargaining agreements, and medical terminology.
• Prior experience in a union environment.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

TEP

Job Code and Payroll Title

007374 ADMIN SUPV 1

Job Category

Administrative Support, Professional (Non-Clinical), Supervisory / Management, Support Services, Temporary Employment

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Temporary Employment

Percentage

100%

Location

San Francisco, CA

Campus

St. Mary

Work Style

Fully On-Site

Shift

Days

Shift Length

8 Hours