Call Center Supervisor - Northborough, MA

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Responsibilities

- Hands-on and in-the-moment assistance with appointment scheduling.
- Coaching, encouraging and guiding teammates to meet activity goals and metrics.
- Encourage teammates to recognize selling opportunities and buying clues by delivering our methodology.
- Perform moderate-level supervisory work coordinating the operations of an Inside Sales team.
- Working on a team of dedicated supervisors.
- Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication, while skillfully overcoming objections by addressing concerns, offering alternative options, and reinforcing the value of our service.
- This is an in-person position.

Qualifications

- Previous Inside Sales or Call Center Supervisor experience.
- A drive to meet metrics and lead a team.
- Ability to give and accept constructive feedback.
- A proven track record of closing sales.
- Excellent oral and written communication skills.
- Ability to work in a fast-paced environment while multitasking.
- Strong interpersonal skills, including empathetic listening and warm communication style.

Benefits

- Medical, Dental, and Vision Insurance
- Teammate Assistance Plan
- Tuition Reimbursement
- 401k with 50% match up to 6% of your annual pay
- Paid Time Off
- Company Paid Holidays
- Paid Volunteer Time
- And more!

Pay: around $70,000 - $90,000 a year:
Total compensation is made up of base + monthly bonuses

Empowered to be Extraordinary.
We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY

Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different-and better-window-replacement experience.

The Esler Companies is the holding company for a fleet of the top RbA "affiliates" in Arizona, Colorado, Greater Nevada, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing 'engine' in Northborough, Massachusetts.

We are a proud equal-opportunity employer.
We are committed to fair hiring practices and to creating a welcoming environment for all team members.

Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.

Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.