Director, Client Service

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We're seeking a future team member for the role of Director of Client Service to join our Treasury Services Client Services team; this role will be located in Pittsburgh, PA.

Within this role, you will make an impact in the following ways:

• Lead with Thought, People/Client driven focus adhering to BNY management policies and guidelines; cultivating Team Culture & Talent; embedding ongoing transformation principles
  
  
  
  • Re-enforcing the BNY Pillars & Principals
  
  
• Mentor through ongoing coaching & development; continuing to strengthen your personal development needs
• Gain & leverage a sound understanding of BNY's organizational hierarchy, to drive key strategic business needs (on/offshore) CTB/RTB
• Ensuring appropriate oversight & governance of our Risk & Control Framework
• Strategize with key stakeholders to drive an intentional, ongoing transformation agenda (tactical & strategic)
• Represent Global Client Service, leading Incidents, driving Client Engagement, Communication, etc.
• Enhance & maintain robust, healthy partnerships with key stakeholders (internally & externally)
• Provide Level 2 & 3 support: Escalations, Client Due Diligence, etc. reporting to Global Head, and Liaising w/Service Directors, Segment Heads, key stakeholders, etc.
• Oversee Team Governance & Structure: recruiting, retention, improve & maintain Voice of the Employee and Voice of the Client survey results, etc.
• Meet target objectives (performance, behavior, productivity & risk); achieve training journey requirements

To be successful in this role, we're seeking the following:

• Bachelor's degree or the equivalent combination of experience (Banking/Financial) is required
• 10+ years of total work experience; diverse experience in Service & Operational Wholesale Banking Industry
• Self-motivated with proven commitment to client focus and lean thought process
• Strong communication skills; written, verbal and effective listening skills
• Ability to be cross-fungible and multitask under pressure
• Able to adapt to changing environment and business/organizational demands
• Deep understanding of traditional wholesale banking products, such as: Domestic/International Clearing methods, Receivables/Payables, Wires, ACH, Checks, Lockbox, Faster Payments, etc.
• Certification in Operational Excellence and/or Six Sigma a plus
• Proficient in Microsoft Office suite

At BNY, our culture speaks for itself. Here's a few of our awards:

• America's Most Innovative Companies, Fortune, 2024
• World's Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024
• "Most Just Companies", Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg's Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.