Jr Project Manager

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2024 US Best Managed Company, recognized fouryears in a row. For more information about Solenis, please visit www.solenis.com.

The Jr. Project Manager will manage customer setups, install requests, service requests, and correcting master data errors in Salesforce. This role will serve as a liaison between the sales team and various internal departments to ensure seamless operations and support for the sales team. This role will also support North America PM Office with any additional administrative tasks as needed.

Key Responsibilities:

1. Customer Setups:

Manage the setup of new customers in SAP and Salesforce.

Ensure all necessary information is gathered and accurately entered into the systems.

2. Install and Service Requests:

Handle the processing of install and service requests.

Coordinate with relevant teams to ensure timely and accurate completion of these requests.

3. Master Data Management:

Correct and update master data errors in Salesforce.

Ensure data integrity by regularly reviewing and updating customer information.

4. Liaison with TCS:

Act as the primary point of contact between the sales team and TCS for service-related issues.

Ensure all necessary information is provided to TCS to facilitate service calls and other customer-related activities.

5. Dispenser Orders:

Place and approve dispenser orders as needed.

Ensure orders are processed accurately and promptly.

6. Process Improvement:

Identify areas for process improvement and work with relevant teams to implement changes.

Develop and maintain templates and forms to streamline customer setup and service request processes.

Qualifications:

2+ years of experience in a sales support or customer service role.

Proficiency in SAP and Salesforce.

Strong organizational and data management skills and ability to multi-task.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Detail-oriented with a focus on accuracy and efficiency.

Preferred Qualifications:

Experience in the healthcare or service industry.

Familiarity with master data management processes.

Key Competencies:

Problem-solving skills

Time management

Customer focus

Adaptability

Team collaboration

Working Conditions:

Standard office environment with the possibility of remote work.

We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at talentacquisition@solenis.com