System Administrator, End-User Architecture

IT accelerates the success of IDEXX employees and customers by providing scalable and innovative solutions and leadership. We are a global organization that supports all technology needed to deliver products and solutions to customers enabling them to focus on delivering high quality patient care. We strive to provide exceptional customer service and experience in the most efficient means possible, requiring alignment and cross-functional communication.

As a Systems Administrator, you will play a pivotal role in architecting, implementing, and maintaining our global end-user computing environment. You'll focus on delivering robust, secure, and scalable solutions that encompass endpoint operating systems, mobile devices, cloud-based services, and SaaS applications. A key aspect of this role is the packaging, deployment, and lifecycle management of software, as well as the administration of virtual desktop infrastructure (VDI) platforms. You will collaborate closely with a forward-thinking team dedicated to leveraging emerging technologies and delivering high-quality, user-centric IT solutions.

• Software Packaging & Deployment:

  • Package, test, and deploy Windows-based applications through Microsoft Endpoint Manager (SCCM) and cloud-based solutions.

  • Manage MacOS application packaging and deployment leveraging JAMF.

  • Collaborate with cross-functional teams to establish application packaging standards, streamline deployment processes, and maintain application compliance.

• Incident, Problem & Lifecycle Management:

  • Manage incident and problem tickets related to end-user architecture, providing prompt resolution and communication to stakeholders.

  • Conduct lifecycle management and QA testing for key productivity tools, hardware, and services, ensuring compatibility, security, and performance standards.

• Continuous Improvement & Innovation:

  • Contribute to the evaluation, selection, and adoption of new technologies, ensuring alignment with architectural guidelines and strategic business objectives.

  • Stay current with emerging end-user computing trends, tools, and best practices, applying this knowledge to drive innovation and process optimization.

• Technical Expertise:

  • In-depth understanding of enterprise endpoint technologies, including Windows 10/11, Microsoft Endpoint Manager, Azure Active Directory, and Group Policy.

• Software Packaging & Deployment:

  • Hands-on experience packaging Windows applications using Endpoint Manager (SCCM) and Intune.

  • Proficiency with JAMF for MacOS administration and application distribution.

• Automation & Scripting:

  • Strong scripting skills (e.g., PowerShell, VBScript) for automating tasks and streamlining configuration management.

  • Familiarity with modern CI/CD methodologies for continuous application delivery is a plus.

• Communication & Problem-Solving:

  • Excellent verbal and written communication skills.

  • Demonstrated aptitude for troubleshooting, root cause analysis, and stakeholder collaboration.

We're proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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