Agile Product Owner

Ampcus, Inc
United States, Pennsylvania, Allentown
Dec 30, 2024
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Agile Product Owner Location(s): Philadelphia, PA {On-site requirement 3 days per week in Philadelphia (Tues/Wed/Thurs)} Job Description Summary: We're looking for a Product Owner for our next generation AI/NLP powered AIQ platform that powers the award-winning Xfinity Assistant chatbot and more. The aiQ Platform is comprised of the systems that support the creation, curation, maintenance, and delivery of content and capabilities to support ideal and intentional omni-channel customer experiences. Within client's Emerging Experiences team, we have a vision of "aiQ for All"; leveraging the power of the aiQ platform to provide customers truly personalized experiences across all of our Comcast channels. As the Product Manager, aiQ Platform, reporting to the Executive Director, Product Management aiQ Platform, you will drive the design and development of our core platform enhancements and the experiences across all Client channels. These solutions will provide consistent and personalized experiences to Xfinity customers. Working in partnership with the engineering team and key stakeholders across Client, you will define and deliver solutions which will provide customers the information they want and need when and where they need it. Core Responsibilities: Serve as the first point of contact for our products and platform requests to truly understand the needs and business drivers prior to solutioning Gather input and employ empathy and design thinking to define scalable product concepts and solutions by deep knowledge of internal and external customers. Work closely with our engineering organization to prioritize and execute defining, building, and implementing key platform features and services that drive a forward-looking and scalable platform. Collaborate with cross-functional product and business teams to launch new services, features and enhancements and champion the aiQ platform. Lead internal and cross-business working sessions. Write user stories, drive grooming sessions, and prioritize the backlogs of multiple products and programs. Solicit constant feedback from users of the platform to inform the roadmap and feed continuous improvement. Support our data instrumentation and analytics strategy, including collection and analysis of KPIs across products. Preferred Qualifications: Product Experience - 3-5 years of relevant experience in digital product management, human-centered design, agile methodologies, Strong understanding of chatbot technologies, conversational AI, and natural language processing (NLP). Knowledge of user experience (UX) design principles for conversational interfaces. Familiarity with chatbot platforms (e.g., Dialogflow, Microsoft Bot Framework etc.). Technical background or understanding of software development processes. Experience in customer service, e-commerce, or other chatbot-driven industries. Teamwork - strong collaboration skills with experience in bringing together cross- functional teams Consensus Builder - influences partners with diverse points of view and builds consensus. Communication - Excellent communication and presentation skills; clearly articulates concepts, ideas, and solutions Big Picture Mindset - the ability to zoom in and out of details and balance both technical and strategic demands. Experience with Agile methodologies and tools (e.g., Jira, Confluence). Organizational and Management Skills - able to breakdown and track complex projects, to integrate input from multiple sources, and to identify and track dependencies across projects. High Adaptability - Quickly understands new complex systems and processes Execution-oriented - knows the art of the MVP. Breaks down the work into phases, ships experiences, studies how customers react, and iterates Product Definition - creates clear, detailed, and concise user stories with acceptance criteria to convey concepts and ideas to the cross functional Agile team. Roadmaps and Releases - manages release plans and roadmaps to convey delivery plans to all stakeholders. Data Driven - loves numbers and charts and understands the story they are telling. Ability to analyze data and translate insights into actionable strategies. Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.