Team Leader Patient Service Representative Behavioral Health

Full Time (40 hours per week)

M-F Days, Primarily 7:30am to 4:00pm, may work until 7:00pm one evening a week

Onsite for Outpatient Behavioral Health

Summary:

The Patient Service Representative (PSR) Team Leader oversees and coordinates the tasks and work processes of the -Patient Service Representative positions, and any other support staff as designated by the Manager. The Team Leader is also responsible for completing the specific duties and responsibilities listed below.

Responsibilities:

1. Leads the Patient Service Rep/Registration Team by setting and revising priorities based on workload and anticipating needs and deadlines.

2. Responsible for creating and maintain a team culture within the department, ensuring daily workload is effectively and efficiently managed to completion.

3. Responsible for maintaining a professional work environment which includes respect for patients, patient families and other office staff members.

4. Maintains a confidential work environment to protect the confidential information of patients, families and other staff members.

5. Effectively communicates to department management team regarding information impacting delivery of services to patients, and the work environment of team members.

6. Responsible for the overall management of materials/office supplies to ensure uninterrupted flow of office operations.

7. Follows through on routine tasks and general office duties, including but not limited to faxing, copying, filing, mailings, promptly returning phone calls.

8. Maintains appointment calendar for physicians, schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.

9. Develops and maintains positive relationship with patients and families via prompt and caring response to questions, requests, etc.

10. Knowledge of health insurance and managed care requirements with regard to referrals and diagnostic tests, including accurate and timely completion/submission of forms for the various insurance companies.

11. Other duties as assigned.

Technical Expertise

1. Experience in customer service including the ability to effectively interact with patients, families and other related parties, is required.

2. In depth knowledge of job functions performed by Patient Service Representatives as well as other office team members.

3. Strong problem-solving skills with a focus on excellent customer service and ability to coordinate multiple resources.

4. Excellent verbal and written communication skills for use when interacting with patients, families, co-workers, physicians and management.

5. Demonstrated ability to coach and mentor less experienced team members, is required.

6. Working knowledge of computers and relevant software programs used within the work area is required.

7. Experience working in healthcare setting is preferred.

8. Proficiency in MS Office (Outlook, Excel, Word) or similar software is required.

Education and Experience

1. Education: High School Diploma or equivalent is required; Associate degree is preferred.

2. Certification: None.

3. Years of relevant experience: Minimum of 3 years relevant experience is preferred.

4. Years of experience supervising: No supervisor experience is required, however, strong skills in coaching and mentoring other employees is highly desired.

Full Time

FTE: 1.000000

Status: Onsite