Inside Sales and Service Representative

Title:
Inside Sales & Service Representative, Parts
Location:
Onsite - Indianapolis, IN

About Us:

Ingersoll Rand is a Fortune 500 company with a passion for making lives better. We do this by living our values, and through a relentless focus on the success of our customers and partnering with our employees to think and act like owners. We believe in sustainability through the development and distribution of a broad range of global brands designed to meet the needs of our customers in both efficient and responsible ways. Ingersoll Rand is a diverse and inclusive environment. For more information visit: www.irco.com.

Job Overview:

This Inside Sales & Service Representative - Parts role is based out of the Indianapolis Customer Center. You will support sales activities from inquiry to delivery, involving parts identification, quoting, order processing, and issue resolution. As you gain experience, you'll support outside sales teams with lead generation, market intelligence, and customer contact. Experienced representatives may handle special projects, requiring hands-on supervision of complex orders and external coordination.

Responsibilities:

• Handle inbound customer requests to generate sales of compressed air products, services, and parts. while also assisting customers with parts identification and generate quotes to ensure successful order transitions.
  
  
• Manage orders to ensure timely delivery. and act as a key customer contact, providing updates throughout the sales cycle.
  
  
• Mentor peers and share best practices as needed.
  
  
• Manage inventory to maintain optimal stocking levels and ensure order accuracy and completeness.
  
  
• Manage outside purchases and transportation expenses efficiently.
  
  
• Ensure compliance with environmental, health, and safety standards.
  
  
• Operate forklifts in the Parts Warehouse (certification provided).
  
  
• Maintain accurate documentation to address customer inquiries and meet internal process requirements and prepare reports, presentations, studies, and research as requested.
  
  

Requirements:

• Associate's degree or 2+ years of relevant experience required.
  
  
• Technical background highly preferred.
  
  
• Proficiency in Microsoft Office; ability to navigate internal software post-hire.
  
  

Core Competencies:

• Data analysis and process optimization skills.
  
  
• Effective communication across teams with timely updates.
  
  
• Strong multi-tasking abilities to manage requests via multiple platforms.
  
  
• Excellent written and verbal communication skills.
  
  
• Strong organizational skills for time management and task prioritization.
  
  
• Strategic thinking and problem-solving.
  
  
• Customer service focus with efficient and effective problem resolution.
  
  

Preferences:

• Bachelor's degree
  
  
• Experience with Salesforce.
  
  
• Forklift certification is a plus but not required (we'll certify you!)
  
  
• Technical knowledge related to industrial parts or compressed air systems.
  
  
• Prior experience in a customer-facing sales or service role.
  
  

Travel & Work Arrangements/Requirements:

• Fully onsite in Indianapolis, IN.
  
  

What We Offer:

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, communities, environment, and individual well-being. Our comprehensive benefits package is designed to empower you with tools and support to take charge of your health and thrive. Offerings include health care options, dental and vision coverage, wellness programs, life insurance, a robust 401(k) plan, paid time off, and employee stock grants, among others. These benefits reflect our commitment to helping you succeed at work and beyond.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.