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The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: Join our team as a Fire Control Maintenance Dispatcher at Mandalay Bay, where you'll play a crucial role in delivering exceptional guest service and communication. In this dynamic position, you'll support guests, engineers, and various departments, helping them achieve their goals while ensuring smooth operations. As a key member of a professional and engaging team, you'll be responsible for overseeing all operations related to life safety and facility management systems, making a direct impact on the safety and well-being of the entire property. If you're passionate about providing outstanding service and thrive in a fast-paced environment, we'd love to have you on board at Mandalay Bay! STARTING RATE:$21 an hour THE DAY-TO-DAY:
Dispatch Operations: Manage computerized maintenance and life safety systems to prioritize, assign, and dispatch the maintenance team for guest requests, urgent repairs, and routine tasks, ensuring accurate work logging Safety and Compliance: Maintain awareness of cleanliness, safety, and accident prevention, ensuring all dispatched tasks follow safety protocols Call Handling: Efficiently manage high call volumes, using good judgment to assess priorities, dispatching personnel as needed, and coordinating multiple tasks to maximize efficiency Guest Satisfaction: Own guest requests and complaints, dispatching teams to resolve issues promptly and following up to ensure satisfaction Communication: Answer and route incoming calls related to maintenance, life safety, and engineering, maintaining clear communication with guests and staff Team Environment: Foster a positive workplace by encouraging teamwork, dispatching requests promptly, and responding professionally to guest needs Knowledge and Efficiency: Stay informed about departmental and hotel procedures, managing dispatch operations efficiently, providing accurate information, and meeting deadlines with minimal supervision Additional Responsibilities: Support urgent situations, troubleshooting dispatch issues, and ensuring continuous operation of maintenance and safety systems
THE IDEAL CANDIDATE:
Age: 21 years and older Education: High school diploma, GED, or equivalent educational experience Experience: Minimum of 1 year of experience in hospital, hospitality, or a similar fast-paced environment Work Schedule: Ability to work varied shifts, including weekends, holidays, and evenings as required Customer Service Skills: Strong background in customer service, with the ability to resolve issues professionally and ensure guest satisfaction Call Center/Office Experience: Prior experience working in a call center or office environment, managing high call volumes, and multitasking efficiently Administrative Experience: Proven experience in administrative tasks, including data entry, scheduling, and record-keeping Technical Proficiency: Proficient in computer applications and demonstrates excellent phone etiquette for handling calls and inquiries POS System Knowledge: Familiarity with Point of Sale (POS) systems for efficient transaction and operations management
THE PERKS & BENEFITS:
Wellness Incentives: Programs designed to support your physical and mental health Employee Discounts: Discounts on hotel stays, dining, retail, entertainment, and with company partners on travel, electronics, and more Free Meals: Complimentary meals provided in our employee dining room Free Parking: Parking available at no cost, both on and off shift Health & Income Protection: Access to health and income protection benefits for eligible employees Development Opportunities: Professional and personal growth through development programs, networking events, and community volunteer opportunities
VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=15403 Are you ready to JOIN THE SHOW? Apply today!
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MGM Resorts International
$21.00 / hr
Dec 24, 2024