Housing Billing Analyst - 133730

Join the Residential, Retail and Supply Chain Services (RRSS) team at UC San Diego, a dynamic and innovative campus department dedicated to delivering exceptional service to the university community. As a valued RRSS team member, you will be contributing to a broad and complex organization consisting of five key units: Housing, Dining and Hospitality (HDH), Integrated Procure-to-Pay Solutions (IPPS), the UC San Diego Bookstore, Triton Print & Digital Media, and the Early Childhood Education Center (ECEC). With a focus on innovation and customer satisfaction, RRSS aims to inclusively meet the diverse needs of the UC San Diego community while fostering a sense of belonging for our students and staff.

As a member of the HDH team, you will be part of a self-funded unit with over 900 staff employees, 1,000 student employees, and an annual operating budget of $250 million, providing housing and dining services to over 20,000 students, faculty, staff, and their families. RRSS is proud to promote and create opportunities for greater equity, diversity and inclusiveness within our division.

To visit the Housing, Dining and Hospitality website, please click on the link below https://hdhhome.ucsd.edu/.

The Housing Billing Analyst uses professional financial services concepts. Applies organization policies and procedures to resolve a variety of moderately complicated issues. Works on financial services problems of moderate scope where analysis of situations or data requires a review of various factors.

Reporting to the Senior Financial Analyst, Supervisor, the Analyst is accountable for the housing program administration, including contract documents, billing assessment, payment collection, and account balance audit. Assist with special housing programs as needed. Applies cancellation policies, proration schedules, cost and payment schedules annual or as needed for distribution to customers and websites. May assist with annual billing calculations in billing and AR systems. Also assists with housing accounts receivables, delinquencies, account holds, collections, and write-offs. Researches, prepares and provides reports to reflect current delinquency status, ensure billing accuracy, and trend analysis. Responsible for investigations, analyses, and follow-up actions required to monitor billing and receivables. Is the expert and resource with regards to Federal, State, and University regulations. Assists with the management of collection and reconciliation of all payments (including E-Check, Western Union, Paper Checks).

Incumbent provides individual guidance to customers regarding the housing billing process including: housing billing, housing holds, basic billing information, termination and cancellation pro-rated calculations, prepayments and housing billing policies and procedures to customers to explain their rights and ultimate responsibilities under Federal, State and University regulations. Functions as a resource to support staff and student staff for researching financial discrepancies, escalated customer service problems, and housing billing software or platform issues. Collaborates with key departments including but not limited to Triton Card Account Services, Dining Services, Financial Aid, Student Financial Solutions, and Central Cashiers. May provide training and onboarding to staff and student staff as needed.

Will provide work guidance to 2 - STDT 4 and 8-10 - STDT3 employees.

• Experience in customer service, delinquency collection processes and strategies.

• Knowledge of accounting principles, business math and bookkeeping for budget planning and analysis, and in reconciling discrepancies. Ability to analyze, research and resolve complex accounts and interpret and ensure compliance with State and Federal Accounts Receivable regulatory requirements. Knowledge of federal/state regulations governing the administration of accounts receivable and AR Management processes.

• Working knowledge of financial processes, policies and procedures. Ability to analyze research and resolve moderately complex accounts and financial issues, recognize potential impact, identify creative alternative solutions, and make recommendations.

• Experience coaching and mentoring support staff.

• Proficiency in the use of spreadsheet and database software.

• Strong knowledge of financial data management and reporting systems. Familiarity with both manual and computerized accounting systems. Advanced mathematical and computation abilities to complete calculations as necessary to prepare a variety of reports with a high degree of accuracy, statistical analysis, modeling and projections, samplings and forecasting.

• Intermediate knowledge and understanding of internal control practices and their impact on protecting University resources.

• Strong interpersonal skills, analytical skills, service orientation, active listening, critical thinking, attention to detail, ability to multi-task in a high volume environment, organizational skills, effective verbal and written communication skills, sound judgment and decision making.

• Ability to act independently to review and assess operations, and use professional judgment in defining solutions to complex problems. Ability to perform and prioritize duties independently and with a great degree of accuracy, meeting established deadlines and working effectively in an environment of frequent interruptions.

• Ability to function effectively as a member of a team. Ability to collaborate, interact and communicate effectively with a diverse population, including the business community, parents, staff and students, taking account of differences in social, cultural, professional, and educational backgrounds. Ability to communicate ideas, thoughts, and meaning, and to articulate ones position clearly, in a cheerful, friendly, and non-intimidating manner.

• Ability to adapt to changing priorities.

• Job offer is contingent on a clear Background Check.

• Occasional overtime, evenings, and weekends may be required.

• Hybrid schedule is offered upon successful completion of six-month probation period. Hybrid schedule is subject to change to support operational and service needs.

• Must have a current California Driver's License, maintain a good driving record and participate in the DMV pull program.

Mandated Reporter: This position has been identified as a Mandated Reporter pursuant to the California Child Abuse and Neglect Reporting Act and requires immediate reporting of physical abuse, sexual abuse, emotional abuse, or neglect of anyone under the age of 18. It is the responsibility of the Mandated Reporter to ensure that they obtain proper training in order to fulfill their reporting responsibilities as required by the California Child Abuse and Neglect Reporting Act and University policy, and to complete and submit the required reports to the UC San Diego Police Department without delay.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

a. "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace