Administrative Support Specialist

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The purpose of this organizational unit is to administer all of the student financial assistance, and to coordinate all of the Title IV student assistance programs, in which the institution participates, with the institutions' other federal and non-federal programs of student financial assistance. Our population exceeds 7,500 students with over 90% receiving financial assistance through our office. This unit is responsible for the accountability of approximately $50 million in student assistance.

The primary purpose of this position is to collect required documentation for completing the verification process by sending letters, emails and telephone inquiries as well as in person. After obtaining documentation, the processing assistant is responsible for verifying the data recorded on the Free Application for Federal Student Aid and making corrections to incorrectly reported data utilizing the Banner System. Answers telephone inquiries regarding types of financial aid available, application procedures, award processing and other questions relative to the Financial Aid programs and services. This position is responsible for scanning and indexing of verification documents into BDMS; responsible for coordinating mass mailings and other duties as required.

The successful candidate must possess a working knowledge of Financial Aid; knowledge of Student Banner or equivalent system; knowledge of modern office practices, procedures and equipment; knowledge of verifying information and documentation; knowledge of Microsoft Office (Word and Excel) Applications; requires the ability to work independently with little or no supervision; requires initiative to see projects and assignments through to completion; will learn, interpret and analyze information to generate appropriate decisions; exercise judgment and discretion in problem solving; plan, prioritize and organize workflow; excellent analytical and organizational skills are required; excellent written, proofing and editing skills along with great oral communication skills are required; great interpersonal skills are an asset to interface effectively and diplomatically with a wide range of individuals in a high pressure environment

High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

N/A

North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

The candidate will be able to demonstrate in-depth knowledge of Financial Aid and the verification process. Will serve as a resource for faculty, staff and students.

The candidate will review information received for completeness and accuracy using Federal, State and Institutional guidelines

The candidate will be able to select, understand and utilize Banner, NextGEN, BDMS, FAA, and other software programs to carry out job duties and responsibilities

The candidate will be able to identify and recognize problems. Will refer non-standard questions and problems to supervisor.

The candidate is able to articulate clearly information to students, staff and faculty the verification process. Proofreads documents for grammar, spelling, punctuation and basic formatting. Provides answers to requests for general information. Records and documents information accurately

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.
Applicants seeking Veteran's Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
Final candidates are subject to criminal and sex offender background checks.
North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Employee Benefits available to NCCU permanent employees include the following and more: