Cloud Business Operations Director

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

We are seeking a dynamic Cloud Business Operations Director to lead cloud cost management initiatives and optimize cloud spending. In this role, you will collaborate with internal stakeholders to monitor, analyze, and forecast cloud usage, ensuring efficient resource allocation and adherence to budgetary goals. The ideal candidate will possess a strong analytical mindset, a deep understanding of cloud platforms, and the ability to manage cross-functional projects to achieve cost savings.

This position is an individual contributor role reporting to the Director, Engineering.

Responsibility

• Monitor and analyze cloud usage across platforms such as AWS, Azure, GCP, and private cloud environments

• Identify cost-saving opportunities through Reserved Instances (RIs), Savings Plans, right-sizing, and efficient usage patterns

• Create and maintain detailed cost reports and dashboards, providing actionable insights to partners

• Work with cloud architects and engineering teams to implement optimization strategies

• Lead and manage cloud cost optimization initiatives from conception to completion, ensuring they are delivered on time and within budget

• Coordinate with cross-functional teams including finance, engineering, and procurement to align project goals

• Develop project plans, timelines, and resource allocations to meet objectives

• Monitor and report on project progress, addressing risks and issues as they arise

• Collaborate with finance teams and engineering organizations to forecast cloud spend and align with organizational budgets

• Establish and maintain cost allocation models for different business units or teams

• Support the annual operating plan (AOP) by providing accurate cloud cost forecasts and insights

• Develop and enforce cloud cost governance policies, ensuring compliance with financial and operational controls

• Establish tagging and cost allocation best practices to enable better tracking and reporting of cloud costs

• Educate partners on cloud cost management best practices, promoting cost-conscious culture within the organization

• Build and maintain custom dashboards and reports using cloud-native tools (e.g., AWS Cost Explorer, Azure Cost Management) or third-party cost management solutions

• Provide regular updates to leadership on cloud cost trends, risks, and savings opportunities

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelor's degree in Finance, Business Administration, Information Technology, or related field. Master's degree or relevant certifications (e.g., FinOps, PMP, or cloud certifications)
• 12+ years of experience in cloud cost management, financial analysis, or related roles
• Experience with cloud platforms such as AWS, Azure, and GCP
• Experience with project management

Preferred

• Experience leading cross-functional initiatives in a cloud environment
• Experience with cloud-native tools like AWS Trusted Advisor, Azure Advisor, or third-party cost management platforms
• FinOps certification or experience with financial operations in a cloud environment
• Familiarity with Agile methodologies and tools like Jira for project management

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $151,800.00 - $245,150.00 base salary

Washington and New York (including NYC metro area): $145,800.00 - $214,350.00 base salary

This role is also eligible for bonus, equity and benefits.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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