SEH-DIR ALIVE CLINICAL SERVICES

General Purpose of Job:

Directs the day-to-day activities and staff of Empower and Journey including Occupational Therapy, Physical Therapy, Speech and Language Pathology and Women's Health Services at AL!VE.

Essential Duties:

• Consistently exemplifies "on-stage" behavior.
• Is responsible for creating a destination, experience-based service; delivers customized experiences using patient profiles.
• Directs the day-to-day activities and staff of Empower and Journey. Duties include hiring, training, counseling, evaluating staff performance, and when necessary disciplining and/or discharging staff. Also responsible for preparing daily work schedule, assuring adequate staff coverage and processing departmental payroll.
• Develops and implements departmental objectives, policies, procedures and standards; revises departmental work systems and procedures as necessary to improve the efficiency and productivity of the department.
• Prepares and administers departmental budget(s); assures expenditures are within the approved budget(s).
• Monitors the quality of AL!VE clinical services provided and assures departmental compliance with related accrediting and regulatory standards and hospital policies; initiates corrective action as necessary.
• Works cooperatively and maintains communication with physicians, other departments and external parties to facilitate quality patient care, resolve problems and exchange information.
• Establishes relationships with new physicians and fosters existing relationships with physicians in an effort to improve patient outcomes, increase referrals and enhance patient satisfaction scores.
• Addresses and handles patient, family and caregiver concerns related to AL!VE clinical services.
• Performs staffing as needed.
• Assumes responsibility for implementation and maintenance of the applicable computer systems as it relates to Empower and Journey; trains departmental staff in usage of the computer system and related updates.
• Manages relationship and contract for athletic training services and pool rental provided to Charlotte High School.
• Oversees compliance of departmental staff with applicable certification and licensure training-related requirements.
• Directs the department's student intern/volunteer programs.
• Attends various internal and external meetings relating to assigned function(s); performs related tasks as required.
• Prepares departmental documents and reports as required.
• Facilitates and/or attends staff meetings and in-service programs.
• Supports and serves as a role model for our mission, vision, values, and customer service initiatives. Adheres to the organization's policies & procedures, and compliance guidelines.
• Performs other duties as assigned