Senior Delivery Engineer - Applications Support

Dassault Systemes
paid holidays, long term disability, tuition reimbursement, flex time, 401(k)

201 King of Prussia Road (Show on map)
Dec 17, 2024
Role Description & Responsibilities DELMIA Quintiq, a wholly owned subsidiary of DASSAULT SYSTEMES is a market leader in supply chain planning and optimization. It provides organizations with end-to-end supply chain modeling solutions to balance operational and business goals, leveraging world record-breaking optimization technology. As with all DELMIA products, DELMIA Quintiq connects the virtual and real worlds so that organizations can create a virtual twin of the supply chain. Achieve supply chain optimization with DELMIA Quintiq, driving continuous improvement across the entire supply chain. DELMIA Hosted Solutions is looking for a motivated Senior Delivery Engineer to join our team in Radnor, PA, in an onsite/hybrid role. In this role you will have an opportunity to work with, implement and constantly optimize revolutionary technology supporting our clients in a post-sales environment Contribute to overall service delivery for clients by ensuring the infrastructure and product implementation runs smoothly and evolves within their fast moving and ever changing landscape of needs to ensure best use of our products You will be implementing, maintaining and deploying customer applications as well supporting these technical complex deployments You will provide excellent customer support, where your planning and communication skills are equally needed as your technical skills; You will assist the team in overall day-to-day operation for delivery team; You will acts as support to analyze and resolve customer incidents, which can be outside office hours and/or during weekends. Collaborate with cross-functional teams to develop solutions that support business requirements *This role requires weekend work on as as needed basis, no more than once a month as well as attendance to meetings during off hours twice weekly to meet with global team* Qualifications * B.S in a technical field most preferred, but experience can be considered inlieuof * 5+ years of working experience in an applications support role * 3+ years of experience working with business integration and related protocols like SOAP, REST API, sFTP * 3+ years of experience with software implementation/setup/configuration of Enterprise Applications * Working knowledge of networking components (firewall, load balancers and protocols like TCP/IP) * Knowledge of software development principles as well as IT-security principles * Demonstrated Customer Centric approach to problem solving * Pro-active communication style * Good analytical thinking * Experience working with a global team - collaborating across timezones as needed Shape your career with 3DS! #WeAre3DS Compensation for this role will be commensurate with experience. The total expected compensation range will be between $100,000 - $120,000, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus. Diversity statement In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history. Compensation & Benefits Dassault Systemes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 10 paid holidays.