IT Support Tech 2

University of New Mexico
Hourly: $18.81 - $25.56
life insurance, remote work
United States, New Mexico, Albuquerque
1 University Of New Mexico (Show on map)
Dec 31, 2024
Requisition ID req31835 Working Title IT Support Tech 2 Position Grade 10 Position Summary The Department of Pathology is seeking an enthusiastic, self-motivated, full-time IT Support Tech 2 to join the department's IT team. The IT Support Tech 2, under the direction of the Systems/Network Analyst 2, will be responsible for routine computer installations and repairs, answering basic questions via phone, e-mail, or in person, sorting and processing work tickets, and helping with special projects. The ideal candidate will have experience working with a range of client technologies as well as a thorough understanding of IT service management principles and exceptional communication skills and customer service. They will also have expertise managing area-specific applications and device inventory best practices and solutions. Office hours are Monday - Friday, 8am to 5pm with no weekends scheduled, there may be occasional overtime, or a flexible schedule may be required to meet deadlines/coordinate special events. This position offers outstanding benefits including generous annual leave and paid Holiday time off, tuition remission for courses at UNM, discounts for shows at Popejoy Hall and Lobo sport tickets, and robust benefit offering. See the Position Description for additional information. Conditions of Employment Specialty licensure/certification may be required, as specified by the department. Successful candidate may be subject to a criminal background check prior to starting work. Minimum Qualifications High school diploma or GED; at least 2 years of experience directly related to the duties and responsibilities specified. Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis. Preferred Qualifications Desired Qualifications Bachelor's degree in computer science, completed or completed by December 31, 2024 Experience with SharePoint sites Experience with Microsoft Power Automate Experience with Xibo Open-Source Digital Signage Experience with Smartsheet spreadsheets and automations Maintaining departmental websites, in particle Cascade CMS Experience maintaining web applications using Docker Compose Overseeing departmental IT requests Additional Requirements Campus Health Sciences Center (HSC) - Albuquerque, NM Department Pathology (254B) Employment Type Staff Staff Type Regular - Part-Time Term End Date Status Non-Exempt Pay Hourly: $18.81 - $25.56 Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information. ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid. Background Check Required Yes For Best Consideration Date 12/16/2024 Eligible for Remote Work No Eligible for Remote Work Statement Application Instructions Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application. A complete application will include an uploaded resume and should include a cover letter that details the candidate's education experience and training as outlined in the qualifications in the job description. *Positions posted with a Staff Type of Regular* or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.** The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class. The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.