Concierge

As the nation's largest community credit union, we begin every day focused on delivering superior financial products and services for our 1.3 million members and more than$30 billionin managed assets. Our work has an economic impact as we support our members' financial goals. We are unapologetic about being devoted to our members and the communities we serve. Our business is guided by our people helping people philosophy - which includes our team members.

BECU has been in business for more than 85 years, driven by unwavering core values and a dedication to improving the communities we serve. While we have a rich history, the future of our company, accelerated by business and technology transformation, is even brighter. There's never been a better time to work for BECU.

To learn more visit becu.org/careers.

PAY RANGE

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company's 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU'LL MAKE:

As a Concierge at BECU, you'll be the first friendly face members see, setting the tone for their experience. You'll skillfully guide members through their financial journey by connecting them to the right resources, services, and solutions. Your proactive approach, attention to detail, and enthusiasm for helping others will ensure members feel supported and valued from the moment they walk through the door.

You'll empower members to navigate their financial needs confidently while keeping our branch running smoothly and efficiently. By educating members on BECU's remote services and products, you'll help make their financial lives simpler and more accessible.

The Concierge at our Issaquah branch will work four days a week. Three of these days are fixed: Monday, Friday, and Saturday. The fourth day will rotate each week and could be on either Tuesday, Wednesday, or Thursday.

• Weekday shifts are between 8:30 AM to 4:00 PM.
• Saturday shifts are from 8:45 AM to 1:30 PM.
• During training, travel to our Tukwila Financial Center will be required.
  

Please note that the rotating weekday may change each week.

WHAT YOU'LL DO:

• Welcome Members with Warmth: Greet every member with prompt, courteous, and professional service, creating a positive and welcoming environment.

• Streamline Branch Traffic: Actively manage member flow by connecting them to the appropriate team members for their needs.

• Coordinate Appointments: Schedule and track appointments for location staff to ensure seamless member service.

• Maintain a Member-Friendly Environment: Keep member areas clean, organized, and well-stocked, ensuring a functional and inviting space.

• Empower Members with Tools: Demonstrate and educate members on BECU's suite of remote services and access tools, enhancing their financial independence.

• Support Quick Service Needs: Assist members with express service transactions and inquiries, ensuring efficiency and accuracy.

• Expand Member Knowledge: Provide insights into BECU's deposit and lending products, cross-sell relevant services, and educate members on financial solutions.

• Foster Collaboration: Maintain effective communication with all BECU employees to ensure smooth operations and goal alignment.

• Champion Continuous Improvement: Contribute to the ongoing enhancement of processes and service quality to elevate the member experience.

• Adapt and Support: Perform additional duties as assigned, contributing flexibility and teamwork to meet branch needs.

This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU'LL GAIN:

Joining BECU as a Concierge means becoming a vital part of a supportive and innovative team. Here's what's in it for you:

• A front-line role where you directly impact the member experience.

• Opportunities to grow your financial knowledge and skillset.

• A chance to collaborate with talented colleagues in a dynamic environment.

• Training and development to help you build a career at BECU.

• A workplace culture that celebrates your ideas, fosters innovation, and prioritizes member and employee satisfaction.

QUALIFICATIONS:

Minimum Qualifications:

• High school diploma or associated certification (GED).

• Minimum two years of customer service experience in a retail environment.

• Proficient PC skills and the ability to learn new software.

• Strong verbal and written communication skills for effective interactions.

• Ability to work a shifting/flexible schedule, including evenings, nights, or weekends.

• Capacity to sit or stand for periods of up to one hour or more.

Desired Qualifications:

• Minimum one year of sales experience in a financial retail environment.

• Excellent interpersonal skills to handle member concerns professionally.

• Strong organizational, problem-solving, and analytical skills.

• Ability to exercise confidentiality and sound judgment in decision-making.

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don't just fill a role, but fuel the growth and success of BECU? This is more than a job - it's a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let's achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.