Field Services Representative (FSR)

Thales Defense & Security, Inc., is a global company serving the defense, federal, and commercial markets with innovative solutions for the ground tactical, airborne and avionics, and naval/maritime. In addition to mission-critical communication systems, the company provides helmet-mounted displays and motion tracking technologies; SATCOM terminals; advanced sonar systems; air traffic management navigation, and surveillance, and simulation. Further, Thales Defense & Security, Inc. serves as a gateway for technology, leveraging Thales-wide solutions-such as combat management systems; naval, airborne, and ground ISR; and electronic warfare-to address U.S. requirements.

Top Benefits (Subject to terms of applicable policies/plans)

Competitive Salary
• Yearly Incentive Compensation Plan
• Medical insurance for self and eligible family members
• Generous 401(k) program - up to 7% company contribution and 100% immediate vesting
• Tuition Reimbursement
• Paid wellness, vacation, and holiday leave
• Paid maternity, paternity, and parental leave
• 9/80 Work Schedule (every other Friday off)

We currently have an opening for a Field Service Representative (FSR). Candidates should have a strong work ethic and the ability to work independently. Due to the travel requirements, this position may be remote. This position reports into the Manager of the Field Support Department out of Clarksburg, MD.

• The FSR provides customers with the technical expertise and support required to develop system solutions, demonstrations and training on Thales tactical radio and satellite products.
• This individual is expected to be proficient or become proficient in the operation of Thales products and those devices and equipment our products interface with to include DoD satellite terminals, CISCO routers and other IP networked systems.
• The FSR is the primary technical connection back into the engineering organization to help not only solve technical issues but to also keep the engineering organization and business development organization abreast of emerging customer requirements and technologies.
• Embrace the TDSI Core Value & Thales Leadership Model.
• Maintain high ethical standards, including compliance with all company procedures.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• U.S. Citizenship required. - Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.
• A technical college degree or experienced military personnel with applicable knowledge and skills.
• 7+ years' experience including knowledge of DoD support initiatives and maintenance concepts.
• The desired candidate should have excellent English written and oral communication skills. Fluent in English.
• Willingness to travel 75% as a minimum is necessary. Travel may be to anywhere in the world to support training users of our equipment - domestic and internationally.
• Must have solid work habits, ability to work independently and in a collaborative team environment.
• A strong emphasis on MANET Networks and tactical military communications is essential.
• The FSR should be well versed in wireless networking with an understanding in tactical waveforms including: SGFH, IW, MUOS and TSM.
• Proficient with Microsoft Office Products and preferred proficiency with SharePoint.
• The ideal candidate will have the following or related qualifications.
  • 5 years' experience with tactical communications equipment.
  • Prior experience in system integration, networked systems, operator training and technical troubleshooting is ideal.
  • Junior engineers in directly aligned tactical communications companies with experience and a strong desire to transition to customer-focused applications.

The annualized pay range for this role is $87,145-111,352 USD along with a target incentive compensation plan (ICP) of 5%. The pay range provided is a good faith estimate representative of the experience level for the role described above. TDSI considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

For specific questions about this job posting, candidates may contact the recruiter at careers@thalesdsi.com.

Thales champions inclusion and we believe diversity strengthens the fabric of our culture. We are an Equal Opportunity Employer /AA /Minorities /Females /Veterans /Disabled. Thales is an E-Verify employer.

Thales is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, age or any other characteristic protected by law.

If you need an accommodation or assistance in order to apply for a position with Thales, please call Human Resources at 202-961-1016.

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