Manager-Nursing Supervision and Staffing Office, 40 Hour Days

Exemption Status:

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Major Responsibilities:

Clinical Practice, Patient Flow, Patient Experience:

1. Leads with high reliability principles framework with goal of zero harm.

2. Facilitates implementation of the nursing process by providing support and direction and by acting as the clinical and administrative resource person. In emergency situations assists with any operational needs.

3. In collaboration with the Staffing Office, oversees and coordinates the work of nursing personnel in the absence of the responsible nurse manager or clinical director/associate director of nursing. Assumes responsibility for incoming sick calls and notification of units as required. Assigns/reassigns nursing personnel including critical care and acute care float personnel according to patient acuity/staffing changes. Anticipates patient care needs on the following shifts and takes appropriate action to meet those needs. Directs nursing staff to appropriate resource personnel for management of patient care problems. Utilizes non-nursing, on call, personnel as appropriate.

4. Manages Nursing Supervisors and Staffing Office Coordinators. This includes performance evaluations, scheduling, orientation and training, employee hires, employee payroll, and employee discipline. Assures and maintains staff recruitment, development, and retention. Monitors staff competency and recommends continuing education as necessary.

5. In collaboration with the Staffing Office, assigns one-on-one Observation Assistants and maintains an up-to-date list of patients requiring one-on-one observation.

6. Collaborates with the Transfer and Access Center, Physician Leaders, Nursing Leaders, Department Leaders to facilitate patient flow and manage/escalate barriers as needed.

7. Identifies intra/interdepartmental problems and works with appropriate managers to resolve them.

8. Creates and sustains a collaborative, patient-focused environment supporting excellence in clinical and service practices.

9. Assures the efficient daily operations of assigned unit(s), including appropriate staffing levels, equipment and supplies, workflow, and productivity to meet patient needs.

10. Implements nursing standards, policies, and procedures.

11. Assesses clinical nursing practice and makes appropriate recommendations and communicates pertinent issues and need for follow up to managers and directors.Offers guidance and support to nursing staff for nursing practice.

12. Functions as resource support person to individuals/families in crisis with collaboration of social, spiritual, legal and security staff, if necessary.

13. Maintains compliance with regulatory standards including, but not limited to, JC and DPH.

14. Ensures unit-based standards of care are in accordance with departmental, organizational and/or compliance related standards.

15. Provides support, guidance, and coordination of urgent treatment for hospital personnel related to health risk incidents in the absence of employee health. 16. Collaborates with Public Relations to provide accurate/current patient information during shift hours with adherence to blackout, law, and Medical Examiner enforcement guidelines.

17. Ensures that a safe environment is maintained for all patients and for hospital personnel on duty.

18. Directs procurement of equipment/supplies/records or other items necessary for patient care.

19. Maintains and displays knowledge of current profession/clinical issues and practices through participation in professional organization and certification in field of nursing.

20. Demonstrates and role models principles of ethical professional nursing practice.

21. Accountable to patient experience outcomes.

Leadership/Management, Human Resources:

1. Responsible for appropriate staffing levels, scheduling, hiring, and budgeting.
2. Assesses candidates, through behavioral and peer interviewing, for appropriate positions within the unit and makes recommendations for hire, transfers,

promotions and/or other staff changes.

3. Is responsible for a positive work environment that is safe for patients, visitors, and staff.
4. Provides clinical and administrative oversight of all staff and completion of specific performance reviews.
5. Assures appropriate orientation, competence assessment, in-service training, and continuing education for all staff.
6. Ensures the proper documentation for recruiting, on-boarding, evaluating, and terminating staff are completed timely and thoroughly. (i.e. position requisition, orientation checklist, separation).
7. Assures licensing certification for all Nursing Supervisor staff is current.
8. Ensures job descriptions are reflective of current job duties and responsibilities and performance evaluations are completed for staff timely according to HR policies.
9. Fosters an awareness of the diversity that exists within the organization and strives to increase it by including culture, ethnicity, gender, and age; promoting an environment that is sensitive to the needs of diverse populations.
10. Leads and influences the development of staff by creating a practice climate of responsiveness and learning which supports retention and recruitment of competent nurses and team members.
11. Develops staff by assisting them to identify goals and appropriate opportunities for learning.
12. Provides forums for individual and team recognition.
13. Coaches and supports staff by removing barriers and addressing issues.
14. Promotes communication and feedback through regularly scheduled staff meetings and other venues.
15. Informs Senior Director of staff concerns.

16. Maintains current knowledge of labor and employment laws impacting staff in own unit and/or those that impact areas across the medical center. Maintains knowledge of current union contracts within own area of responsibility.
17. Establishes a climate for open, two-way communication and builds relationships at all levels of the organization.
18. Develops, implements, and updates recognition initiatives valued by the unit/area.
19. Accountable for staff attendance at in-service programs, teaching opportunities, staff meetings and rounding.
20. Uses tools such as employee surveys to measure staff morale with a focus toward recognition and developing action plans for improvements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.