Student Services Specialist

Two years as an administrative assistant. Ability to effectively use Microsoft Office tools, e-mail, internet access,and ability to adapt to technological changes and to utilize tools such as Facebook, Instagram, and LinkedIn to interact with students. Effective oral and written communication skills.

To undertake activities that improve student academic, social and emotional development. This includes managing, promoting, and leading activities in areas of recruitment, admissions, orientation, registration and retention of students.

North Carolina A&T State University is a public, doctoral high research land-grant University that enrolls approximately 13,487 students. The University is a learner-centered community that develops and preserves intellectual capital through interdisciplinary learning, discovery, engagement, and operational excellence.

The College of Engineering, with over 2,402 students, has EAC ABET-accredited undergraduate programs in Architectural, Bioengineering, Biological, Civil, Chemical, Computer, Electrical, Industrial, and Mechanical Engineering, as well as a CAC ABET-accredited program in Computer Science. At the Graduate level, the College has 8 Masters of Science Degree programs, and 5 Doctoral programs. Additional information about the College and the University can be found at www.ncat.edu/coe.

The Mechanical Engineering Department has 13 full-time faculty members and offers BS, MS and Ph.D. degrees. The department enrolls over 360 undergraduate students, 9 masters and 35 doctoral students. The department currently offers Bachelor of Science, Master of Science, and Doctor of Philosophy Degrees in Mechanical Engineering. The ME undergraduate degree program is accredited by the Accreditation Board for Engineering and Technology, Inc. and has an Aerospace option for students who are interested in aerodynamics, aero-propulsion, avionics and aero-structures. An Honors program is available for those students with a strong academic background and research interest. Our faculty members and their graduate students perform research in such areas as materials, aerospace, structural health monitoring, thermal management, micro-mechanics and micro-fluidics, CFD, control systems, design and manufacturing.

Establish guidelines for students to enhance their performance and retention at the freshmen and sophomore levels. Develop programs with acceptable outcome levels for student development.

Redesign and manage advising and mentoring processes using best methods and technology to meet organizational goals. Identify appropriate methods, opportunities, implement solutions and measure the impact on student success.

Understands and helps revise services, policies and procedures. Demonstrates and applies knowledge in support of Department. Remains able to explain and interpret information to students & faculty.

Be knowledgeable in the program details and the curriculum in order to recognize adverse situations and develop appropriate solutions that are consistent with the facts, constraints and relevant policies.

Be knowledgeable in the program details, ABET processes and the curriculum in order to recognize adverse situations and develop appropriate solutions that are consistent with the facts, constraints and relevant policies.

Independently interpret policies and make decisions within delegated authority when responding to requests and non-standard issues.

Communicates status and exception requests with students and faculty.

Independently interpret policies and makes decisions within delegated authority when responding to requests and non-standard issues.

Communicates status and exception requests with students and faculty.

Facilitate procedures for collecting, reviewing and utilizing student information that pertains to recruiting, admission, orientation, registration and retention. Coordinate student organization travel and professional activities.

Coordinate and administer undergraduate students' professional and social activities. Manage and monitor these activities and assess their impact on the student experience.

Interacts with and advises current students.
Informs and advises students on program requirements and processes. Compiles and maintains statistics for departmental records, surveys, annual report, program reviews.

Develop activities to encourage effective working relationships with and among students, parents, faculty and staff and other external entities such as industrial partners and the alumni.

Effectively advises students on academic and administrative questions. Interacts in person and responds to written inquiries via email and communicates with students regarding deadlines, status and other specific needs. Understands the needs of students and recognizes how decisions impact other program areas in the College and University.

Develop and manage procedures for data collecting, organizing, filing, and reporting of all activities and responsibilities associated with the position.
Maintains records for current students while maintaining appropriate confidentiality. Compiles statistics for departmental records, surveys, annual reports and program reviews: enrollment, graduation and demographics.

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran's Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.

Employee Benefits available to NC A & T permanent employees include the following and more: