Remote

Account Manager - Leave Advantage

Alliant Insurance Services
long term disability
United States
Dec 18, 2024
Account Manager - Leave Advantage United States * Virtual Req #2840 Friday, November 22, 2024 At Alliant Insurance Services, we thrive on creating employee benefits solutions built on the idea that health makes growth possible. As top tier professionals dedicated to solving our clients' health and welfare insurance challenges, Alliant team members deliver an unrivaled depth of service, and our unique approach enables us to help clients stay resilient and turn change into opportunity. This position is a chance to join a dynamic, expanding company with prospects for individual and career growth. As one of the 10 largest insurance brokerage firms in the U.S., Alliant provides property and casualty, workers' compensation, employee benefits, surety, and financial products and services to clients nationwide. More information is available at www.alliant.com. SUMMARY Responsible for supporting Alliant's mid-market client (100-10,000 employees) leave support program - Alliant Leave Advantage (ALA), primarily dedicated to one of three regions. This includes providing customer service and overall service of assigned customers, including, assistance with requests for proposal for clients' short and long term disability policies and leave administration services, communicate with clients and other Alliant service teams on clients disability policies and leave administration services, support implementation of client leave requirements and policies with partner carriers, work with absence, disability, and life (ADL) consultants and compliance consultants as necessary to support ALA clients, and support the ALA Account Executive's book of business. ESSENTIAL DUTIES AND RESPONSIBILITIES Fosters and manages overall relationship with clients ensuring retention of mid-market book of business with high satisfaction; Reviews client teams leave RFPs; Supports Alliant's core account service team in selecting which carrier partners to solicit for leave administration services; Analyzes carrier partner proposals for short and long term disability, and leave administration services to verify benefits, premiums, and competitiveness; Tracks and documents leave carrier partner performance in each RFP for short and long term disability and leave administration services; Reviews leave administration service agreements for accuracy of services; Meets with Alliant core account service times and clients for pre-renewal strategy, proposal delivery and explanation; Assist with implementation calls between client and carrier partner as appropriate; Ensures that client team handles ALA-related client inquiries and manages team to effectively service ALA clients; resolves escalated carrier partner service issues; Meets with clients as needed or directed by ALA account executive; Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information); Help develop and support innovative and effective solutions for Alliant's mid-market Absence, Disability, and Life (ADL) practice by partnering with the sales and account teams, Alliant Leave Advantage team members, the national Alliant Employee Benefits compliance team, and other national Alliant Employee Benefits teams; Other duties as assigned. QUALIFICATIONS EDUCATION / EXPERIENCE Associate's Degree or equivalent combination of education and experience Six (6) or more years related work experience Valid insurance license SKILLS Proficient in Microsoft Office Suite Excellent verbal and written communication skills Excellent customer service skills, including telephone and listening skills Good leadership, problem solving and time management skills Ability to work within a team and to foster teamwork #LI-REMOTE #LI-AQ1 We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer. For immediate consideration for this position, please click on the "Apply Now" button. Alliant Insurance Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. If you are applying for a job and need a reasonable accommodation for any part of the employment process, please call our Career Center at 1-877-901-9473 and let us know the nature of your request and contact information. For more information on Alliant Insurance Service's benefits, click here . Other details Pay Type Salary Min Hiring Rate $73,000.00 Max Hiring Rate $90,000.00 Apply Now United States Virtual Share this job: