Technical Support Analyst

MRA-The Management Association
sick time
United States, Minnesota, Eden Prairie
Dec 18, 2024
Ready Credit Corporation Technical Support Analyst I Hybrid/Remote Job Summary Maintain and improve uptime on a network that utilizes windows-based PC, LAN Interfaces, WiFi Access Points, and cellular wireless technology to establish a Virtual Private Network on firewall devices to a hosted datacenter. Essential Functions Remotely monitor and diagnose self service kiosks for any issues needing attention Correct any issues you can remotely and dispatch any you cannot Utilize ticketing system to track issues and incidents Notify clients of the status changes in kiosks availability and delays in repair Work with third party techs to determine and execute any repairs needed Manage, track, and maintain parts inventory in house and stored at various partner locations Alert management when parts replenishment is required Participate in On-Call rotation to provide 24 x 7 assistance to third party service providers Asist internal employees in their day to day IT need including but not limited to resetting passwords, file access issues, printer issues, web browsing issues Troubleshoot software issues with Microsoft Office suite, and other software required for users to complete their job Secondary Functions Back up the Deployment team as workload, vacation days, and sick days require Other Functions May perform other job-related duties as assigned Education, Experience and Other Skills 2 years experience supporting windows PC, taking support calls, and remotely diagnosing issues 2 years experience troubleshooting hardware and software issues Ability to type 30 words per minute Excellent communication (both verbal and written) skills, a solid foundation in business application development and a "can do" attitude Must be able to develop formal business documents following established documentation/presentation software packages (or similar products from other vendors): MS-Word, MS-Excel-, MS-PowerPoint Strong attention to detail Mental and Physical Requirements Ability to handle and be trusted with confidential and/or sensitive information Ability to interact effectively with all levels in the company Ability to work in a fast-paced environment Ability to be flexible and to handle multiple projects in an organized, timely manner Ability to problem-solve, work under pressure, and to effectively manage stress Ability to work independently Ability travel with limited overnights Ability to work independently Ability to lift 50lbs and move 340lbs equipment with a two cart or pallet jack